All Classes and Interfaces
Class
Description
Identity of a CX infrastructure as code accelerator to be run and its inputs
AcceleratorList
Metadata for a CX infrastructure as code accelerator
where the accelerator originated
type of the artifact
Input parameter for a CX infrastructure as code accelerator
Metadata for a CX infrastructure as code accelerator
where the accelerator originated
type of the artifact
AcdEndDetailEventTopicAcdEndEvent
Gets or Sets acdOutcome
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets mediaType
Gets or Sets messageType
Gets or Sets requestedRoutings
Gets or Sets usedRouting
AcdStartDetailEventTopicAcdStartEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
AchievedOutcome
AcknowledgeScreenRecordingRequest
Action
ActionAggregateDataContainer
ActionAggregateQueryClause
Boolean operation to apply to the provided predicates
ActionAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
ActionAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
ActionAggregateQueryResponse
ActionAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
ActionAggregationView
Type of view you wish to create
Target metric name
ActionAsyncAggregateQueryResponse
ActionAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Defines components of the Action Config.
This resource contains all of the schemas needed to define the inputs and outputs, of a single Action.
Contract definition.
ActionEntityListing
ActionEventActionMap
Input requirements of Action.
ActionMap
ActionMapAction
Media type of action.
ActionMapActionTemplate
ActionMapEstimateOutcomeCriteria
ActionMapEstimateRequest
ActionMapEstimateResult
ActionMapListing
ActionMapScheduleGroup
ActionMapScheduleGroups
Output definition of Action.
ActionProperties
Actions
ActionSurvey
ActionTarget
Indicates the state of the target.
Gets or Sets supportedMediaTypes
ActionTargetListing
ActionTemplate
Media type of action described by the action template.
Whether the action template is currently active, inactive or deleted.
ActionTemplateListing
Activation
ActiveAlertCount
ActivityCode
The activity code's category.
ActivityCodeContainer
ActivityCodeReference
AcwDetailEventTopicAfterCallWorkEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
AcwSettings
This field controls how the UI prompts the agent for a wrapup.
AddAdherenceExplanationAdminRequest
The status of the adherence explanation
The type of the adherence explanation
AddAdherenceExplanationAgentRequest
The type of the adherence explanation
Update coaching appointment request
AddConversationResponse
AdditionalLanguagesIntent
AdditionalLanguagesSynonyms
AdditionalMessage
Address
AddressableEntityRef
AddressableLicenseDefinition
AddShiftTradeRequest
AddWorkPlanRotationAgentRequest
AddWorkPlanRotationRequest
ADFS
AdherenceExplanationAsyncResponse
AdherenceExplanationJob
The status of the adherence explanation job
The type of the adherence explanation job
AdherenceExplanationJobReference
The status of the adherence explanation job
The type of the adherence explanation job
AdherenceExplanationListing
AdherenceExplanationListingAgentQueryResponse
AdherenceExplanationListingBuQueryResponse
AdherenceExplanationNotification
The status of the adherence explanation
The type of the adherence explanation
AdherenceExplanationResponse
The status of the adherence explanation
The type of the adherence explanation
AdherenceSettings
AdhocRecordingTopicConversationData
AdhocRecordingTopicLockData
AdhocRecordingTopicRecordingDataV2
AdhocRecordingTopicUserData
AdhocRecordingTopicWorkspaceData
Adjacents
AdjustableLiveSpeakerDetection
Modes to tune between speed to live speaker detection vs accuracy.
AdminTimeOffRequestPatch
The status of this time off request
AfterCallWork
Gets or Sets state
AfterCallWorkUpdate
Agent
AgentActivity
AgentActivityChangedTopicAgentActivity
AgentActivityChangedTopicOrganizationPresence
AgentActivityChangedTopicOutOfOffice
AgentActivityChangedTopicPresence
AgentActivityChangedTopicRoutingStatus
Indicates the Routing State of the agent.
AgentActivityEntityListing
AgentEvaluatorActivity
AgentIntegrationAssociationRequest
AgentIntegrationAssociationResponse
AgentIntegrationsRequest
AgentIntegrationsResponse
AgentlessEmailSendRequestDto
The direction of the message.
AgentlessEmailSendResponseDto
The identifier of the external participant of the given conversation.
AgentManagementUnitReference
AgentMaxUtilization
Gets or Sets level
AgentOwnedMappingPreview
AgentOwnedMappingPreviewListing
AgentOwnedRouting
AgentPossibleWorkShiftsRequest
AgentPossibleWorkShiftsResponse
AgentQueryAdherenceExplanationsRequest
AgentQueryAdherenceExplanationsResponse
AgentsIntegrationsListing
AgentTimeOffRequestPatch
The status of this time off request.
AggregateMetricData
AggregateViewData
AggregationRange
AggregationResult
Gets or Sets type
AggregationResultEntry
AlertingUnreadStatus
AlertListing
AlertNotification
Gets or Sets notificationTypes
AlertRequest
The action being taken on the alert.
AlertRuleProperties
The type of rule being alerted.
AlertSummary
The metric type that is monitored.
AlertSummaryEntity
Specifies the type of entity being evaluated
AllTimePoints
AmazonLexRequest
AnalyticsAgentGroup
Conditional group routing agent group type
AnalyticsConversation
Indicates the participant purpose of the participant initiating a message conversation
The original direction of the conversation
AnalyticsConversationAsyncQueryResponse
AnalyticsConversationQueryResponse
AnalyticsConversationSegment
The session disconnect type
The activity that takes place in the segment, such as hold or interact
AnalyticsConversationWithoutAttributes
Indicates the participant purpose of the participant initiating a message conversation
The original direction of the conversation
AnalyticsConversationWithoutAttributesMultiGetResponse
AnalyticsDataRetentionResponse
AnalyticsEvaluation
Status of evaluation
AnalyticsFlow
The entry type for this flow, e.g.
The type of this flow
AnalyticsFlowOutcome
AnalyticsMediaEndpointStat
AnalyticsParticipant
Reason for which participant flagged conversation
The participant's purpose
AnalyticsParticipantWithoutAttributes
Reason for which participant flagged conversation
The participant's purpose
AnalyticsProperty
Indicates what the data type is (e.g.
AnalyticsProposedAgent
AnalyticsQueryAggregation
Optional type, can usually be inferred
AnalyticsReportingSettings
AnalyticsResolution
AnalyticsRoutingStatusRecord
The user's ACD routing status
AnalyticsScoredAgent
AnalyticsSession
The email or SMS delivery status
The direction of the communication
The session media type
Gets or Sets requestedRoutings
Routing rule type
Complete routing method
AnalyticsSessionMetric
AnalyticsSurvey
AnalyticsUserDetail
AnalyticsUserDetailsAsyncQueryResponse
AnalyticsUserDetailsQueryResponse
AnalyticsUserPresenceRecord
The user's system presence
Annotation
Reason for a pause annotation.
AnswerOption
ApiUsageClientQuery
Date granularity of the results
Gets or Sets groupBy
Gets or Sets metrics
ApiUsageOrganizationQuery
Date granularity of the results
Gets or Sets groupBy
Gets or Sets metrics
ApiUsageQueryResult
Query status
ApiUsageRow
ApiUsageSimpleSearch
Gets or Sets httpMethods
Gets or Sets metrics
AppendToDncActionSettings
The Dnc List Type to append entries to
AppEvent
AppEventRequest
AppEventRequestSession
AppEventResponse
AppEventResponseSession
ApprovalNamespace
The namespace of the associated approvers.
The current namespace approval status.
The type of namespace approval.
The client who initiated the change.
ArchitectDependencyTrackingBuildNotificationDependencyTrackingBuildNotification
ArchitectDependencyTrackingBuildNotificationHomeOrganization
The user who initiated the change.
ArchitectFlowFields
Describes an operation being performed on an Architect object
The action being performed
The action status
The client who initiated the change.
ArchitectFlowNotificationErrorDetail
The error message params, if the action failed
ArchitectFlowNotificationFlowNotification
A bare-bones flow version object
ArchitectFlowNotificationHomeOrganization
The user who initiated the change.
Describes an operation being performed on an Architect object
The action being performed
The action status
The client who initiated the change.
ArchitectFlowOutcomeNotificationErrorDetail
The error message params, if the action failed
ArchitectFlowOutcomeNotificationFlowOutcomeNotification
ArchitectFlowOutcomeNotificationHomeOrganization
The user who initiated the change.
ArchitectJobMessage
The message type.
ArchitectJobStateResponse
The command executed by the Architect Job
Status of the Architect Job
Describes an operation being performed on an Architect object
The action being performed
The action status
The client who initiated the change.
ArchitectPromptNotificationErrorDetail
The error message params, if the action failed
ArchitectPromptNotificationHomeOrganization
ArchitectPromptNotificationPromptNotification
The user who initiated the change.
ArchitectPromptResourceNotificationPromptResourceNotification
ArchitectSystemPromptResourceNotificationSystemPromptResourceNotification
ArchiveRetention
Gets or Sets storageMedium
ArticleContent
ArticleContentBody
AssessmentForm
AssessmentFormQuestion
Gets or Sets type
AssessmentFormQuestionGroup
AssessmentJobListing
AssessmentListing
AssessmentQuestionGroupScore
AssessmentQuestionScore
AssessmentScoringSet
Gets or Sets failureReasons
Learning module response
The mode of archival for learning module
The source of the learning module
The type for the learning module
AssignedLearningModuleDomainEntityListing
AssignedSegment
AssignedWrapupCode
Assignment
AssignmentError
AssignmentValidation
AssignUsers
AssistanceCondition
The operator for the assistance condition.
AssociatedValueField
The data type of the value field.
AsyncConversationQuery
Specify which data element within the result set to use for sorting.
Sort the result set in ascending/descending order.
AsyncForecastOperationResult
The status of the operation
AsyncIntradayResponse
The status of the operation
AsyncJob
Gets or Sets state
AsyncQueryResponse
AsyncQueryStatus
The current state of the asynchronous query
AsyncUserDetailsQuery
Sort the result set in ascending/descending order.
Attachment
AttemptLimits
After how long the number of attempts will be set back to 0.
AttemptLimitsEntityListing
AttendanceStatus
the attendance status
the quality evaluation score status
AttendanceStatusListing
Attribute
AttributeDetailEventTopicAttributeUpdateEvent
AttributeFilterItem
Gets or Sets operator
AtzmTimeSlot
AtzmTimeSlotWithTimeZone
AudioState
AudioUpdatedEvent
AuditChange
AuditEntity
AuditEntityReference
Gets or Sets type
AuditFacet
AuditFilter
AuditLogMessage
Level of this audit message, USER or SYSTEM.
Status of the event being audited
AuditMessage
AuditQueryEntity
AuditQueryExecutionResultsResponse
AuditQueryExecutionStatusResponse
Status of the audit query execution request.
AuditQueryFilter
Name of the property to filter.
AuditQueryRequest
AuditQueryResponse
AuditQueryService
AuditQueryServiceMapping
AuditQuerySort
Name of the property to sort.
Sort Order
AuditRealtimeQueryRequest
AuditRealtimeQueryResultsResponse
AuditSearchResult
AuditTopicAddressableEntityRef
AuditTopicAuditLogMessage
Gets or Sets action
Gets or Sets entityType
Gets or Sets serviceName
AuditTopicDomainEntityRef
AuditTopicMessageInfo
AuditTopicPropertyChange
AuditUser
Settings for authenticated webdeployments.
AuthorizationSettings
AuthzDivision
AuthzDivisionEntityListing
AuthzDivisionGrantEntityListing
AuthzGrant
AuthzGrantPolicy
AuthzGrantRole
AuthzSubject
AutomaticTimeZoneMappingSettings
AutoStart
AutoStatusTransitionDetail
AvailableLanguageList
AvailableMediaType
AvailableMediaTypeEntityListing
AvailableTime
Workforce Management activity category for this availability period
AvailableTimeOffRange
Granularity choice for time off limit
AvailableTimeOffRequest
AvailableTimeOffResponse
AvailableTopic
Gets or Sets transports
Visibility of this topic (Public or Preview)
AvailableTopicEntityListing
AvailableTranslations
BaseMediaSettings
BaseProgramEntity
BaseTopicEntitiy
A maximum of 100 events are allowed per request
BatchDownloadJobResult
BatchDownloadJobStatusResult
BatchDownloadJobSubmission
BatchDownloadJobSubmissionResult
BatchDownloadRequest
BatchEventResponse
A maximum of 100 events are allowed per request
A maximum of 100 events are allowed per request
BenefitAssessment
State of the benefit assessment.
BenefitAssessmentJob
State of the benefit assessment job.
BillingUsage
BillingUsageReport
Generation status of report
BillingUsageResource
Biography
BotAggregateDataContainer
BotAggregateQueryClause
Boolean operation to apply to the provided predicates
BotAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
BotAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
BotAggregateQueryResponse
BotAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
BotAggregationView
Type of view you wish to create
Target metric name
BotAsyncAggregateQueryResponse
BotAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
A botConnector Bot Instance
BotConnectorBotSummaryEntityListing
A version description for a botConnector bot.
BotConnectorBotVersionSummaryEntityListing
Model for setting the launch configuration for a Nuance bot available to Genesys Cloud
A botConnector's bot intention
A list of BotConnectorBots
BotMessengerProfile
BotSearchResponse
The provider of the bot
BotSearchResponseEntityListing
Description of a data value returned from an intent
A summary description for a botConnector bot
A version summary for a botConnector bot.
Browser
BuAbandonRate
BuAgentScheduleActivity
The type of the external activity associated with this activity, if applicable
BuAgentScheduleHistoryChange
BuAgentScheduleHistoryChangeMetadata
BuAgentScheduleHistoryDeletedChange
BuAgentScheduleHistoryDroppedChange
BuAgentScheduleHistoryResponse
BuAgentSchedulePublishedScheduleReference
BuAgentScheduleQueryResponse
BuAgentScheduleRescheduleResponse
BuAgentScheduleSearchResponse
BuAgentScheduleShift
BuAgentSchedulesQueryResponse
BuAgentSchedulesSearchResponse
BuAgentScheduleUpdate
The type of update
BuAsyncAgentSchedulesQueryResponse
The status of the operation
BuAsyncAgentSchedulesSearchResponse
The status of the operation
BuAsyncScheduleResponse
The status of the operation
BuAsyncScheduleRunResponse
The status of the operation
BuAverageSpeedOfAnswer
BuCopyScheduleRequest
BuCreateBlankScheduleRequest
BuCurrentAgentScheduleSearchResponse
BuForecastGenerationPlanningGroupResult
BuForecastGenerationResult
BuForecastModificationResponse
The legacy metric to which this modification applies if applicable
The metric to which this modification applies
The type of the modification
BuForecastResult
BuForecastResultResponse
BuForecastTimeSeriesResult
The forecasting method that was used for this metric
The forecasting type in this forecast result
The metric this result applies to
BuFullDayTimeOffMarker
BuGenerateScheduleRequest
BuGetCurrentAgentScheduleRequest
BuHeadcountForecast
BuHeadcountForecastResponse
BuImportAgentScheduleUploadSchema
BuImportShortTermForecastSchema
BuIntradayDataGroup
The media type associated with this intraday group
BuIntradayForecastData
BuIntradayResponse
Gets or Sets categories
If not null, the reason there was no data for the request
BuIntradayScheduleData
BulkCallbackDisconnectRequest
BulkCallbackPatchRequest
BulkCallbackPatchResponse
BulkContactsRequest
BulkContactsResponse
BulkDeleteResponse
BulkError
BulkErrorDetail
BulkErrorEntity
BulkErrorExternalContact
BulkErrorExternalOrganization
BulkErrorNote
BulkErrorRelationship
BulkFetchContactsResponse
BulkFetchNotesResponse
BulkFetchOrganizationsResponse
BulkFetchRelationshipsResponse
BulkIdsRequest
BulkNotesRequest
BulkNotesResponse
BulkOrganizationsRequest
BulkOrganizationsResponse
BulkRelationshipsRequest
BulkRelationshipsResponse
BulkResponse
BulkResponseResultExternalContactEntity
BulkResponseResultExternalContactExternalContact
BulkResponseResultExternalOrganizationEntity
BulkResponseResultExternalOrganizationExternalOrganization
BulkResponseResultNoteEntity
BulkResponseResultNoteNote
BulkResponseResultRelationshipEntity
BulkResponseResultRelationshipRelationship
BulkResponseResultVoidEntity
BulkResult
BulkShiftTradeStateUpdateRequest
BulkUpdateShiftTradeStateRequestItem
The new state to set on the shift trade
BulkUpdateShiftTradeStateResponse
The status of the operation
BulkUpdateShiftTradeStateResult
BulkUpdateShiftTradeStateResultItem
The reason the update failed, if applicable
The state of the shift trade after the update request is processed
Bullseye
BuManagementUnitScheduleSummary
BuPlanningGroupHeadcountForecast
BuQueryAdherenceExplanationsRequest
BuQueryAdherenceExplanationsResponse
BuQueryAgentSchedulesRequest
BuRescheduleAgentScheduleResult
BuRescheduleRequest
BuRescheduleResult
BuScheduleListing
BuScheduleListItem
BuScheduleMetadata
BuScheduleReference
BuScheduleReferenceForMuRoute
BuScheduleRun
The state of the generation run
BuScheduleRunListing
BuSchedulingSettingsRequest
BuSchedulingSettingsResponse
Gets or Sets syncTimeOffProperties
BuSearchAgentSchedulesRequest
BuServiceLevel
BuShortTermForecast
The method by which this forecast was created
BuShortTermForecastingSettings
BuShortTermForecastListing
BuShortTermForecastListItem
The method by which this forecast was created
BuShortTermForecastReference
BusinessUnitActivityCode
The category of the activity code
BusinessUnitActivityCodeListing
BusinessUnitListing
BusinessUnitListItem
BusinessUnitReference
BusinessUnitResponse
BusinessUnitSettingsResponse
The start day of week for this business unit
Structured template button object.
ButtonResponse
Button response message type that captures QuickReply , Cards and Carousel .This is used as label for Card selection
Button response type that captures Button and QuickReply type responses
BuUpdateAgentScheduleShift
BuUpdateAgentScheduleUploadSchema
Defines an external media that has been ingested and cached by Genesys Cloud for conversation messaging
CachedMediaItemEntityListing
CalendarUrlResponse
Calibration
CalibrationAssignment
CalibrationCreate
CalibrationEntityListing
Call
The direction of the call
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
State of recording on this call.
The connection state of this communication.
CallableContactsDiagnostic
CallableTime
CallableTimeSet
CallableTimeSetEntityListing
CallableWindow
Callback
The direction of the call
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
CallbackBasic
The direction of the call
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
CallbackConversation
CallbackConversationEntityListing
CallbackDisconnectIdentifier
CallbackIdentifier
The type of the associated callback participant
CallbackMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
CallbackMediaSettings
CallBasic
The direction of the call
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
State of recording on this call.
The connection state of this communication.
CallCommand
CallConversation
Gets or Sets recordingState
CallConversationEntityListing
CallForwarding
The type of voicemail to use with the callForwarding configuration
CallForwardingEventCall
CallForwardingEventCallForwarding
CallForwardingEventTarget
CallForwardingEventUser
CallHistoryConversation
The direction of the call relating to the current user
CallHistoryConversationEntityListing
CallHistoryParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
CallMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The state of the call recording.
The participant's state.
CallMediaPolicy
CallMediaPolicyConditions
Gets or Sets directions
CallRecord
CallRoute
CallTarget
The type of call
CallToAction
Where the URL should be opened when the user clicks on the call to action button.
Campaign
The current status of the Campaign.
The strategy this Campaign will use for dialing.
CampaignDiagnostics
CampaignDivisionView
CampaignDivisionViewListing
CampaignEntityListing
CampaignInteraction
Describes what happened with call analysis for instance: disposition.classification.callable.person, disposition.classification.callable.noanswer
CampaignInteractions
CampaignProgress
CampaignRule
CampaignRuleAction
The action to take on the campaignRuleActionEntities.
CampaignRuleActionEntities
CampaignRuleCondition
The type of condition to evaluate.
CampaignRuleEntities
CampaignRuleEntityListing
CampaignRuleParameters
The dialing mode to set a campaign to.
The operator for comparison.
The priority to set a campaign to.
CampaignSchedule
CampaignSequence
The current status of the CampaignSequence.
CampaignSequenceEntityListing
CampaignSkillStatistics
CampaignStats
CampaignTimeSlot
Card
A card action that a user can take.
Describes the type of action.
List of available Action categories.
CategoryCreateRequest
CategoryEntityListing
CategoryListing
CategoryReference
CategoryResponse
CategoryResponseListing
CategoryUpdateRequest
Represents a certificate to parse.
CertificateAuthorityEntityListing
Represents the details of a parsed certificate.
Change
ChangeMyPasswordRequest
ChangePasswordRequest
Channel
ChannelEntityListing
ChannelTopic
Gets or Sets state
ChannelTopicEntityListing
Chat
ChatBadgeTopicBadgeEntity
ChatBadgeTopicChatBadge
ChatConversation
ChatConversationEntityListing
ChatMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
ChatMediaPolicy
ChatMediaPolicyConditions
ChatMessage
Type of the message body (v2 chats only)
ChatMessageEntityListing
ChatMessageResponse
ChatMessageUser
ChatSendMessageResponse
ChatSettings
Check
The result of a check executed.
The type of check executed.
Details for a ClientApp
Configured state of the integration.
Configuration information for the integration
ClientAppEntityListing
Represents a cloned user in a trustor organization.
ClonedUserEntityListing
CloseButtonStyleProperties
CoachingAnnotation
Determines the permissions required to view this item.
CoachingAnnotationCreateRequest
Determines the permissions required to view this item.
CoachingAnnotationList
CoachingAppointmentAggregateRequest
Gets or Sets groupBy
Gets or Sets metrics
CoachingAppointmentAggregateResponse
CoachingAppointmentReference
Coaching appointment response
The status of coaching appointment
CoachingAppointmentResponseList
CoachingAppointmentStatusRequest
The status of the coaching appointment
CoachingAppointmentStatusResponse
The status of the coaching appointment
CoachingAppointmentStatusResponseList
CoachingNotification
Action causing the notification.
The relationship of this user to this notification's appointment
The status of the appointment for this notification
CoachingNotificationList
CoachingSlot
Rating based on the staffing difference for scheduled slot
CoachingSlotsRequest
CoachingSlotsResponse
CobrowseConversation
CobrowseConversationEntityListing
CobrowseMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
Cobrowsesession
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
Settings concerning cobrowse
Gets or Sets channels
CobrowseWebMessagingSession
CommunicationType for Cobrowse Session
ColumnDataTypeSpecification
The data type of the column selected for dynamic queueing (TEXT, NUMERIC or TIMESTAMP)
ColumnStatus
CommandStatus
Gets or Sets commandType
Gets or Sets statusCode
CommandStatusEntityListing
CommonAlert
CommonAlertBulkUpdateRequest
The action to take
CommonCampaign
The media type used for this campaign.
CommonCampaignDivisionView
The media type used for this campaign.
CommonCampaignDivisionViewEntityListing
CommonCampaignEntityListing
CommonRule
The type of the rule.
CommonRuleBulkDeleteRequest
CommonRuleBulkUpdateNotificationsRequest
CommonRuleConditions
the logic operator performed.
CommonRuleContainer
CommonRulePredicate
The comparison operator being performed on the metric.
The media type of the conversation the metric describes.
The metric being evaluated.
The type of metric being evaluated.
The type of metric value being evaluated.
CommonRulePredicateEntity
Specifies the type of entity being evaluated
CommunicationAnsweredEvent
CommunicationDispositionAppliedEvent
CommunicationEndedEvent
Indicates how this communication was ended.
ComparisonPeriod
ComparisonPeriodListing
Variable type information about a complex type from the bot's definition
Compliance
ComplianceResponse
Condition
An operation with which to evaluate the Condition.
The type of the property associated with this Condition.
The type of the condition.
The type of the value associated with this Condition.
ConditionalGroupRouting
ConditionalGroupRoutingRule
The queue metric being evaluated
The operator that compares the actual value against the condition value
ConfigurationOverrides
ConfusionDetails
ConfusionInfo
ConfusionIntentDetails
ConfusionIntentInfo
ConfusionUtterance
ConnectedEdge
ConnectedQueue
ConnectedUser
ConnectRate
ConstraintConflictMessage
ConsultTransfer
Determines to whom the initiating participant is speaking.
ConsultTransferEvent
ConsultTransferResponse
ConsultTransferToAgent
Determines to whom the initiating participant is speaking.
ConsultTransferToExternal
Determines to whom the initiating participant is speaking.
ConsultTransferToQueue
Determines to whom the initiating participant is speaking.
ConsultTransferUpdate
Determines to whom the initiating participant is speaking.
ConsumedResourcesEntityListing
ConsumingResourcesEntityListing
Contact
Gets or Sets mediaType
Gets or Sets type
ContactableStatus
ContactAddress
ContactAddressableEntityRef
ContactAddressConditionSettings
The operator to use when comparing address values.
ContactAddressTypeConditionSettings
The operator to use when comparing the address types.
ContactCallbackRequest
ContactCenterSettings
ContactColumnConditionSettings
The operator to use when comparing values.
The data type the value should be treated as.
ContactColumnTimeZone
Column Type will be either PHONE or ZIP
ContactColumnToDataActionFieldMapping
ContactDetailEventTopicContactUpdateEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
ContactIdentifier
The type of this identifier
ContactList
ContactListDivisionView
ContactListDivisionViewListing
ContactlistDownloadReadyExportUri
ContactlistDownloadReadyObject
ContactListEntityListing
ContactListFilter
How to join clauses together.
ContactListFilterClause
How to join predicates together.
ContactListFilterEntityListing
ContactListFilterPredicate
The type of data in the contact column.
The operator for this ContactListFilterPredicate.
ContactListFilterRange
ContactlistImportStatusImportStatus
current status of the import
ContactlistImportStatusObject
ContactListing
ContactPhoneNumberColumn
ContactSort
The direction in which to sort contacts.
User actions available on the content.
Attachment object.
The type of attachment this instance represents.
ContentAttributeFilterItem
Gets or Sets operator
Button response object representing the click of a structured message button, such as a quick reply.
Describes the button that resulted in the Button Response.
Card content object.
A card action that a user can take.
Describes the type of action.
Carousel content object.
ContentFacetFilterItem
Gets or Sets operator
Gets or Sets type
ContentFilterItem
Gets or Sets operator
Gets or Sets type
Deprecated, should use Card.
List content object.
The type of list this instance represents.
Location object.
ContentManagementSingleDocumentTopicDocumentDataV2
ContentManagementSingleDocumentTopicLockData
ContentManagementSingleDocumentTopicUserData
ContentManagementSingleDocumentTopicWorkspaceData
ContentManagementWorkspaceDocumentsTopicDocumentDataV2
ContentManagementWorkspaceDocumentsTopicLockData
ContentManagementWorkspaceDocumentsTopicUserData
ContentManagementWorkspaceDocumentsTopicWorkspaceData
Template notification object.
ContentOffer
The display mode of Genesys Widgets when displaying content offer.
The layout mode of the text shown to the user when displaying content offer.
ContentOfferStyleProperties
ContentOfferStylingConfiguration
ContentPositionProperties
Postback response object representing the click of a rich media button (Deprecated).
ContentQueryRequest
Quick reply object.
Specifies the type of action that is triggered upon clicking the quick reply.
Quick reply object V2.
User reaction to public message.
Type of reaction.
ContentSetting
ContentSortItem
An ephemeral story.
Type of ephemeral story attachment.
Message content element containing text only.
Type of text content.
Context
ContextEntity
ContextIntent
ContextPattern
Conversation
On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings; otherwise indicates state of conversation recording.
The conversation's state
ConversationActivityData
ConversationActivityEntityData
Active routing method
The direction of the communication
The session media type
Activity metric
Gets or Sets requestedRoutings
Complete routing method
ConversationActivityMetricValue
metric
ConversationActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
ConversationActivityQueryClause
Boolean operation to apply to the provided predicates
ConversationActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
ConversationActivityQueryMetric
The requested metric
ConversationActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
ConversationActivityResponse
Dimension that is used as an entityId
ConversationActivityScoredAgent
ConversationAggregateDataContainer
ConversationAggregateQueryClause
Boolean operation to apply to the provided predicates
ConversationAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
ConversationAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
ConversationAggregateQueryResponse
ConversationAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
ConversationAggregationView
Type of view you wish to create
Target metric name
Conversation settings that handles chats within the messenger
Deprecated.
ConversationAssociation
Media type
ConversationAsyncAggregateQueryResponse
ConversationAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
ConversationBasic
ConversationCallbackEventTopicCallbackConversation
ConversationCallbackEventTopicCallbackMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationCallbackEventTopicConversationRoutingData
ConversationCallbackEventTopicDetail
ConversationCallbackEventTopicDialerPreview
ConversationCallbackEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationCallbackEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationCallbackEventTopicPhoneNumberColumn
ConversationCallbackEventTopicScoredAgent
ConversationCallbackEventTopicUriReference
ConversationCallbackEventTopicVoicemail
current state of the voicemail upload
ConversationCallbackEventTopicWrapup
ConversationCallEventTopicCallConversation
Gets or Sets recordingState
ConversationCallEventTopicCallMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets recordingState
Gets or Sets state
ConversationCallEventTopicConversationRoutingData
ConversationCallEventTopicDetail
ConversationCallEventTopicErrorBody
ConversationCallEventTopicFaxStatus
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationCallEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationCallEventTopicScoredAgent
ConversationCallEventTopicUriReference
ConversationCallEventTopicWrapup
ConversationChannel
Message type for messaging conversations.
The type or category of this channel.
Information about the channel.
ConversationChat
The direction of the chat
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
ConversationChatEventTopicChatConversation
ConversationChatEventTopicChatMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationChatEventTopicConversationRoutingData
ConversationChatEventTopicDetail
ConversationChatEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationChatEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationChatEventTopicScoredAgent
ConversationChatEventTopicUriReference
ConversationChatEventTopicWrapup
ConversationClearSettings
ConversationCobrowseEventTopicCobrowseConversation
ConversationCobrowseEventTopicCobrowseMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationCobrowseEventTopicConversationRoutingData
ConversationCobrowseEventTopicDetail
ConversationCobrowseEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationCobrowseEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationCobrowseEventTopicScoredAgent
ConversationCobrowseEventTopicUriReference
ConversationCobrowseEventTopicWrapup
Attachment object.
The type of attachment this instance represents.
Button response object representing the click of a structured message button, such as a quick reply.
Describes the button that resulted in the Button Response.
Card content object.
A card action that a user can take.
Describes the type of action.
Carousel content object.
Location object.
Template notification object.
Quick reply object.
Specifies the type of action that is triggered upon clicking the quick reply.
Quick reply object V2.
An ephemeral story.
Type of ephemeral story attachment.
Message content element containing text only.
Type of text content (Deprecated).
ConversationDeletionProtectionQuery
ConversationDetailQueryClause
Boolean operation to apply to the provided predicates
ConversationDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
ConversationDetailQueryPredicate
Left hand side for dimension predicates
Left hand side for metric predicates
Optional operator, default is matches
Optional type, can usually be inferred
ConversationDetailsDatalakeAvailabilityTopicDataAvailabilityChangeNotification
ConversationDisconnectSettings
Conversation disconnect type
ConversationDivisionMembership
ConversationEmailEventTopicAttachment
ConversationEmailEventTopicConversationRoutingData
ConversationEmailEventTopicDetail
ConversationEmailEventTopicEmailConversation
ConversationEmailEventTopicEmailMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationEmailEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationEmailEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationEmailEventTopicScoredAgent
ConversationEmailEventTopicUriReference
ConversationEmailEventTopicWrapup
ConversationEncryptionConfiguration
Type should be 'KmsSymmetric' when create or update Key configurations, 'None' to disable configuration.
ConversationEncryptionConfigurationListing
ConversationEntityListing
A CoBrowse event.
Describes the type of CoBrowse event.
A Presence event.
Describes the type of Presence event.
Address and name data for a call endpoint.
A communication's after-call work data.
The communication's after-call work state.
ConversationEventTopicAttachment
ConversationEventTopicCall
Whether a call is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
State of recording on this call.
Gets or Sets state
ConversationEventTopicCallback
The direction of the call
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
ConversationEventTopicChat
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
ConversationEventTopicCobrowse
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
ConversationEventTopicConversation
Information on how a communication should be routed to an agent.
Fields identifying the destination of a given conversation command.
The preview data to be used when this callback is a Preview.
ConversationEventTopicDisconnectReason
Disconnect reason protocol type.
ConversationEventTopicEmail
Whether an email is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Detailed information about an error response.
Extra information on fax transmission.
Fields identifying the initiator of a given conversation command.
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationEventTopicMessage
Whether a message is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Indicates the type of message platform from which the message originated.
ConversationEventTopicMessageDetails
Indicates the delivery status of the message.
ConversationEventTopicMessageMedia
Metadata information about a message.
ConversationEventTopicMessageMetadataContent
ConversationEventTopicMessageMetadataEvent
ConversationEventTopicMessageSticker
Fields identifying the entity that updated the command.
The number of peer participants from the perspective of the participant in the conference.
ConversationEventTopicParticipant
The current screen recording state for this participant.
ConversationEventTopicPhoneNumberColumn
ConversationEventTopicRecentTransfer
Gets or Sets state
The type of transfer to perform.
ConversationEventTopicScoredAgent
ConversationEventTopicScreenshare
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
ConversationEventTopicSocialExpression
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
A UriReference for a resource
ConversationEventTopicVideo
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
The voicemail data to be used when this callback is an ACD voicemail.
current state of the voicemail upload
Information about the workflow.
Call wrap up or disposition data.
A Typing event.
Describes the type of Typing event.
Message content element.
Type of this content element.
Message event element.
Type of this event element
ConversationMessageEventTopicConversationRoutingData
ConversationMessageEventTopicDetail
ConversationMessageEventTopicErrorBody
ConversationMessageEventTopicErrorDetails
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationMessageEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationMessageEventTopicMessageConversation
ConversationMessageEventTopicMessageDetails
Gets or Sets messageStatus
ConversationMessageEventTopicMessageMedia
ConversationMessageEventTopicMessageMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
Gets or Sets type
ConversationMessageEventTopicMessageMetadata
ConversationMessageEventTopicMessageMetadataContent
ConversationMessageEventTopicMessageMetadataEvent
ConversationMessageEventTopicMessageSticker
ConversationMessageEventTopicScoredAgent
ConversationMessageEventTopicUriReference
ConversationMessageEventTopicWrapup
Metadata information about a message.
Message type.
Metadata information about a message content.
Type of this content element.
Content subtype
Metadata information about a message event.
Type of this event element
Event subtype
Channel-specific information that describes the message and the message channel/provider.
The provider type.
Information about the recipient the message is received from.
The recipient ID type.
Information about the recipient the message is sent to.
The recipient ID type.
ConversationMetrics
The Sentiment Trend Class
ConversationMetricsTopicConversationMetricRecord
Active routing method
Indicates the participant purpose of the participant initiating a message conversation
The email or SMS delivery status
The direction of the communication
The session disconnect type
Reason for which participant flagged conversation
The session media type
Metric name
The original direction of the conversation
The participant's purpose
Gets or Sets requestedRoutings
Routing rule type
Complete routing method
ConversationMetricsTopicConversationProposedAgent
ConversationMetricsTopicConversationScoredAgent
General rich media message structure with normalized feature support across many messaging channels.
The direction of the message.
Specifies if this message was sent by a human agent or bot.
Message receipt status, only used with type Receipt.
Message type.
Template body object.
Template footer object.
Template header object.
Template header type.
Template parameters for placeholders in template.
ConversationParticipantSearchCriteria
How to apply this search criteria against other criteria
Search Type
ConversationParticipantSearchRequest
The sort order for results
ConversationProperties
ConversationQuery
Specify which data element within the result set to use for sorting.
Sort the result set in ascending/descending order.
Reasons for a failed message receipt.
The reason code for the failed message receipt.
Additional identifiers for describing messaging recipient.
Type of the Identifier
ConversationReference
ConversationRoutingData
ConversationScreenShareEventTopicConversationRoutingData
ConversationScreenShareEventTopicDetail
ConversationScreenShareEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationScreenShareEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationScreenShareEventTopicScoredAgent
ConversationScreenShareEventTopicScreenShareConversation
ConversationScreenShareEventTopicScreenShareMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationScreenShareEventTopicUriReference
ConversationScreenShareEventTopicWrapup
ConversationSecureAttributes
ConversationSocialExpressionEventTopicConversationRoutingData
ConversationSocialExpressionEventTopicDetail
ConversationSocialExpressionEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationSocialExpressionEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationSocialExpressionEventTopicScoredAgent
ConversationSocialExpressionEventTopicSocialConversation
ConversationSocialExpressionEventTopicSocialMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationSocialExpressionEventTopicUriReference
ConversationSocialExpressionEventTopicWrapup
ConversationTagsUpdate
ConversationThreadingWindow
ConversationThreadingWindowSetting
The type of messenger
ConversationUser
ConversationUserDisposition
ConversationVideoEventTopicConversationRoutingData
ConversationVideoEventTopicDetail
ConversationVideoEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationVideoEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationVideoEventTopicScoredAgent
ConversationVideoEventTopicUriReference
ConversationVideoEventTopicVideoConversation
ConversationVideoEventTopicVideoMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationVideoEventTopicWrapup
CopyAttachmentsRequest
CopyBuForecastRequest
Used to copy a VoicemailMessage to either a User or a Group
CopyWorkPlan
CopyWorkPlanRotationRequest
Coretype
CoretypeListing
CoverSheet
CreateActivityCodeRequest
The activity code's category
CreateAdminTimeOffRequest
The status of this time off request
CreateAgentTimeOffRequest
CreateBenefitAssessmentJobRequest
CreateBenefitAssessmentRequest
CreateBusinessUnitRequest
CreateBusinessUnitSettingsRequest
The start day of week for this business unit
CreateCallbackCommand
CreateCallbackOnConversationCommand
CreateCallbackResponse
CreateCallRequest
CreateCallResponse
Create coaching appointment request
CreateEmailRequest
Specify OUTBOUND to send an email on behalf of a queue, or INBOUND to create an external conversation.
CreateGeneralProgramTopicsDefinitionsJob
Gets or Sets state
Details for an Integration
CreateManagementUnitApiRequest
The configured first day of the week for scheduling and forecasting purposes.
CreateManagementUnitSettingsRequest
CreateMetric
The time unit in which the metric should be displayed -- this parameter is ignored when displaying non-time values
CreateObjective
Gets or Sets mediaTypes
A filter type for topic Ids.
CreateOutboundMessagingConversationRequest
The messaging address messenger type.
CreatePerformanceProfile
CreatePlanningGroupRequest
CreatePredictorRequest
CreateQueueRequest
The Scoring Method for the queue
The skill evaluation method to use when routing conversations.
CreateResponseAssetRequest
CreateResponseAssetResponse
CreateRoomRequest
CreateRoomResponse
CreateSecureSession
CreateServiceGoalTemplate
CreateShareRequest
Gets or Sets memberType
The share entity type
CreateShareRequestMember
Gets or Sets memberType
CreateShareResponse
Gets or Sets memberType
Gets or Sets sharedEntityType
CreateTimeOffLimitRequest
Granularity choice for time off limit.
CreateTimeOffPlanRequest
Auto approval rule for the time off plan.
CreateTriggerRequest
CreateUser
Optional initialized state of the user.
CreateUtilizationTagRequest
CreateWebChatConversationRequest
CreateWebChatConversationResponse
CreateWebChatMessageRequest
The purpose of the message within the conversation, such as a standard text entry versus a greeting.
CreateWebChatRequest
CreateWorkPlan
This constraint ensures that an agent starts each workday within a user-defined time threshold
CreateWorkPlanActivity
CreateWorkPlanShift
The day off rule for agents to have next day off or previous day off.
Credential
CredentialInfo
CredentialInfoListing
Specifies the requirements for a credential that can be provided for configuring an integration
CredentialType
CredentialTypeListing
Criteria
The comparison operator.
CriteriaCategoryInfo
A group of logical or a singular criteria used to create a query of executionData
A singular criteria used to query executionData.
The id of the criteria to be checked.
The operator used to check on the criteria id.
Used to retrieve executionData based upon certain criteria
CrossPlatformCallMediaPolicy
CrossPlatformChatMediaPolicy
CrossPlatformEmailMediaPolicy
CrossPlatformMediaPolicies
CrossPlatformMessageMediaPolicy
CrossPlatformPolicy
CrossPlatformPolicyActions
CrossPlatformPolicyCreate
CrossPlatformPolicyUpdate
CtaButtonStyleProperties
Text alignment.
CurrentUserScheduleRequestBody
CurrentUserTimeOffIntegrationStatusRequest
CursorContactListing
CursorNoteListing
CursorOrganizationListing
CursorRelationshipListing
Cursors
CustomerEndDetailEventTopicCustomerEndEvent
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets mediaType
Gets or Sets messageType
CustomerInteractionCenter
CustomerStartDetailEventTopicCustomerStartEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
CustomerStartDetailEventTopicJourneyContext
CustomEventAttribute
CustomEventAttributeList
The localization settings for homescreen
DailyPossibleShift
Day of the shift
DataActionConditionPredicate
The operation with which to evaluate this condition
DataActionConditionSettings
DataActionContactColumnFieldMapping
DataAvailabilityResponse
DataSchema
Gets or Sets appliesTo
DataSchemaListing
Contains a metadata representation for a JSON schema stored in DataTables along with an optional field for the schema itself
State information for an export job of rows from a datatable
The status of the export job
DataTableImportEntityListing
State information for an import job of rows to a datatable
The indication of whether the processing should remove rows that don't appear in the import file
The status of the import job
DataTableRowEntityListing
DataTablesDomainEntityListing
DateRange
DateRangeWithOptionalEnd
DefaultGreetingList
Gets or Sets ownerType
DefaultObjective
Gets or Sets mediaTypes
A filter type for topic Ids.
DeletableUserReference
DeleteRetention
Dependency
Gets or Sets type
DependencyObject
Gets or Sets type
DependencyObjectEntityListing
DependencyStatus
Gets or Sets status
DependencyType
DependencyTypeEntityListing
Destination
Detail
DetectedDialogAct
DetectedIntent
DetectedNamedEntity
DetectedNamedEntityValue
Development Activity object
Module archive type
The status of the activity
The type of activity
DevelopmentActivityAggregateParam
Gets or Sets groupBy
Gets or Sets metrics
DevelopmentActivityAggregateQueryRequestClause
The logic used to combine the predicates
DevelopmentActivityAggregateQueryRequestFilter
The logic used to combine the clauses
DevelopmentActivityAggregateQueryRequestPredicate
Each predicates specifies a dimension.
DevelopmentActivityAggregateQueryResponseData
DevelopmentActivityAggregateQueryResponseGroupedData
DevelopmentActivityAggregateQueryResponseMetric
The metric this applies to
DevelopmentActivityAggregateQueryResponseStatistics
DevelopmentActivityAggregateResponse
DevelopmentActivityListing
Device
Device category.
DialerAction
Additional type specification for this DialerAction.
The type of this DialerAction.
Specifies how a contact attribute should be updated.
DialerAttemptLimitsConfigChangeAttemptLimits
After how long the number of attempts will be set back to 0
DialerAttemptLimitsConfigChangeObject
DialerAttemptLimitsConfigChangeRecallEntry
DialerAuditRequest
DialerCallabletimesetConfigChangeCallableTime
DialerCallabletimesetConfigChangeCallableTimeSet
DialerCallabletimesetConfigChangeObject
DialerCallabletimesetConfigChangeTimeSlot
DialerCampaignConfigChangeCampaign
Gets or Sets campaignStatus
dialing mode of the campaign
information determining the order in which the contacts will be dialed
Gets or Sets direction
DialerCampaignConfigChangeObject
DialerCampaignConfigChangePhoneColumn
DialerCampaignConfigChangeRestErrorDetail
A UriReference for a resource
DialerCampaignProgressEventCampaignProgress
DialerCampaignProgressEventObject
A UriReference for a resource
DialerCampaignRuleConfigChangeCampaignRule
DialerCampaignRuleConfigChangeCampaignRuleAction
The type of this action
the campaign/sequence entities that this action acts on
DialerCampaignRuleConfigChangeCampaignRuleCondition
The type of this condition
DialerCampaignRuleConfigChangeCampaignRuleEntities
DialerCampaignRuleConfigChangeObject
DialerCampaignRuleConfigChangeUriReference
DialerCampaignScheduleConfigChangeCampaignSchedule
DialerCampaignScheduleConfigChangeObject
DialerCampaignScheduleConfigChangeScheduleInterval
A UriReference for a resource
DialerContact
DialerContactId
DialerContactlistConfigChangeContactList
DialerContactlistConfigChangeContactPhoneNumberColumn
DialerContactlistConfigChangeEmailColumn
DialerContactlistConfigChangeImportStatus
current status of the import
DialerContactlistConfigChangeObject
A UriReference for a resource
DialerContactlistfilterConfigChangeContactListFilter
Contact list filter type
DialerContactlistfilterConfigChangeFilterClause
Contact list filter type
DialerContactlistfilterConfigChangeFilterPredicate
Whether a contact column is numeric or alphabetic
The comparison operator
DialerContactlistfilterConfigChangeObject
FilterRange is one of the attributes of a FilterPredicate
A UriReference for a resource
DialerDnclistConfigChangeDncList
Gets or Sets contactMethod
the type of dnc list being created, rds (csv file), gryphon, or dnc.com
DialerDnclistConfigChangeImportStatus
current status of the import
DialerDnclistConfigChangeObject
A UriReference for a resource
DialerEventEntityListing
The time interval to place outbound calls
The time interval to place outbound calls
The settings for automatic time zone mapping
DialerOutboundSettingsConfigChangeCallableWindow
DialerOutboundSettingsConfigChangeOutboundSettings
The denominator to be used in determining the compliance abandon rate
DialerPreview
DialerResponsesetConfigChangeObject
DialerResponsesetConfigChangeReaction
Gets or Sets reactionType
DialerResponsesetConfigChangeResponseSet
DialerRule
The category of the rule.
DialerRulesetConfigChangeAction
DialerRulesetConfigChangeCondition
An operation type for condition evaluation
Determines the type of the property associated with the condition
Determines the type of the value associated with the condition
DialerRulesetConfigChangeContactColumnToDataActionFieldMapping
DialerRulesetConfigChangeDataActionConditionPredicate
The operation with which to evaluate this condition
DialerRulesetConfigChangeObject
DialerRulesetConfigChangeRule
The category of the rule
DialerRulesetConfigChangeRuleSet
A UriReference for a resource
DialerSequenceConfigChangeCampaignSequence
Gets or Sets status
DialerSequenceConfigChangeObject
DialerSequenceConfigChangeUriReference
DialerSequenceScheduleConfigChangeObject
DialerSequenceScheduleConfigChangeScheduleInterval
DialerSequenceScheduleConfigChangeSequenceSchedule
A UriReference for a resource
DialerWrapupcodemappingConfigChangeWrapUpCodeMapping
Gets or Sets defaultSet
DialogflowAgent
DialogflowAgentSummary
DialogflowAgentSummaryEntityListing
DialogflowIntent
DialogflowParameter
DialogflowProject
DictionaryFeedback
The source of the given dictionary feedback
DictionaryFeedbackEntityListing
DictionaryFeedbackExamplePhrase
The source of the given Example Phrase
DID
Gets or Sets ownerType
Indicates if the resource is active, inactive, or deleted.
DIDEntityListing
Represents an unassigned or assigned DID in a DID Pool.
The type of the entity that owns this DID.
DIDNumberEntityListing
DIDPool
The provider for this DID pool
Indicates if the resource is active, inactive, or deleted.
DIDPoolEntityListing
DigitalAction
DigitalCondition
DigitalDataActionConditionPredicate
The operation with which to evaluate this condition
DigitalRule
The category of the rule.
DigitalRuleSet
DigitalRuleSetEntityListing
DigitLength
Digits
DirectoryUserDevicesListing
DirectRouting
DirectRoutingCallMediaSettings
DirectRoutingMediaSettings
DisallowedEntityLearningAssignmentItem
DisallowedEntityLearningAssignmentReference
DisconnectReason
Disconnect reason protocol type.
Disposition
DispositionParameters
Division
DivisionReference
DivsPermittedEntityListing
DncList
The contact method.
The type of the DncList.
DncListCreate
The contact method.
The type of the DncList.
DncListDivisionView
The contact method.
The type of the DncList.
DncListDivisionViewListing
DnclistDownloadReadyExportUri
DnclistDownloadReadyObject
DncListEntityListing
DnclistImportStatusImportStatus
current status of the import
DnclistImportStatusObject
DncPatchCustomExclusionColumnsRequest
The action to perform
DncPatchEmailsRequest
The action to perform
DncPatchPhoneNumbersRequest
The action to perform
DnsRecordEntry
the current status of the related verification process
Document
Gets or Sets sharingStatus
Gets or Sets systemType
Gets or Sets uploadMethod
DocumentArticle
DocumentationResult
DocumentationSearchCriteria
How to apply this search criteria against other criteria
Search Type
DocumentationSearchRequest
The sort order for results
DocumentationSearchResponse
DocumentationV2SearchAggregation
Gets or Sets order
The type of aggregation to perform
DocumentationV2SearchCriteria
How to apply this search criteria against other criteria
Gets or Sets type
DocumentationV2SearchRequest
The sort order for results
DocumentAttribute
DocumentAudit
Gets or Sets actionContext
Gets or Sets action
Gets or Sets level
Gets or Sets status
DocumentAuditEntityListing
DocumentBody
DocumentBodyBlock
The type of the block for the body.
DocumentBodyImage
DocumentBodyImageProperties
The align property for the image.
DocumentBodyList
DocumentBodyListBlock
The type of the list block.
DocumentBodyListBlockProperties
The type of icon for the ordered list.
The type of icon for the unordered list.
DocumentBodyListItemProperties
The align type for the list item.
The font size for the list item.
The font type for the list item.
The type of icon for the ordered list.
The type of icon for the unordered list.
DocumentBodyParagraph
DocumentBodyParagraphProperties
The align type for the paragraph.
The font size for the paragraph.
The font type for the paragraph.
DocumentBodyTable
DocumentBodyTableCaptionBlock
DocumentBodyTableCaptionItem
The type of the caption item.
DocumentBodyTableCellBlock
DocumentBodyTableCellBlockProperties
The border style for the table cell.
The type of the table cell.
The horizontal alignment for the table cell.
The scope for the table cell.
The vertical alignment for the table cell.
DocumentBodyTableProperties
The alignment for the table.
The border style for the table.
DocumentBodyTableRowBlock
DocumentBodyTableRowBlockProperties
The alignment for the table row.
The border style for the table row.
The type of the table row.
DocumentBodyVideo
DocumentBodyVideoProperties
The align type for the video.
DocumentCategoryInput
DocumentContentBlock
The type of the paragraph block.
DocumentEntityListing
DocumentFaq
DocumentListContentBlock
The type of the list block.
DocumentListing
DocumentQuery
Specifies how the filter clauses will be applied together.
DocumentQueryClause
Specifies how the predicates will be applied together.
DocumentQueryInterval
Specifies the date field to be used for date and time range.
DocumentQueryPredicate
Gets or Sets fields
Specifies the matching criteria between the fields and values.
DocumentReference
DocumentTableContentBlock
The type of the block for the table cell.
DocumentText
Gets or Sets marks
DocumentTextProperties
The font size for the text.
DocumentThumbnail
DocumentUpdate
DocumentUpload
DocumentVariation
DocumentVariationContext
DocumentVariationListing
DomainCapabilities
A certificate authority represents an organization that has issued a digital certificate for making secure connections with an edge device.
Gets or Sets services
Indicates if the resource is active, inactive, or deleted.
The certificate authorities type.
DomainEdgeSoftwareUpdateDto
Gets or Sets status
DomainEdgeSoftwareVersionDto
DomainEdgeSoftwareVersionDtoEntityListing
DomainEntity
DomainEntityListing
DomainEntityListingEvaluationForm
DomainEntityListingQueryResult
DomainEntityListingSurveyForm
DomainEntityRef
DomainLogicalInterface
Gets or Sets currentState
The type of this network interface.
Indicates if the resource is active, inactive, or deleted.
DomainNetworkAddress
The address family for this address.
The type of address.
DomainNetworkCommandResponse
DomainNetworkRoute
The address family for this route.
DomainOrganizationProduct
DomainOrganizationRole
DomainOrganizationRoleCreate
DomainOrganizationRoleUpdate
DomainOrgRoleDifference
DomainPermission
DomainPermissionCollection
DomainPermissionPolicy
DomainPhysicalCapabilities
DomainPhysicalInterface
Indicates if the resource is active, inactive, or deleted.
DomainResourceConditionNode
Gets or Sets conjunction
Gets or Sets operator
DomainResourceConditionValue
Gets or Sets type
DomainRole
DoNotSendActionSettings
DownloadResponse
Draft
DraftIntents
DraftListing
DraftManipulationRequest
The kind of draft that as to be treated.
DraftRequest
DraftTopicRequest
DraftTopics
Validation results
DurationCondition
Gets or Sets durationMode
Gets or Sets durationTarget
DynamicContactQueueingSettings
DynamicGroupDefinition
DynamicGroupLanguageSkillCondition
Comparator that will be applied to the proficiency
DynamicGroupQuery
DynamicGroupQueryPreview
DynamicGroupRoutingSkillCondition
Comparator that will be applied to the proficiency
DynamicGroupSkillCondition
Operator that will be applied to the conditions
Edge
The current state of the Edge's call draining process before it can be safely rebooted or updated.
Gets or Sets edgeDeploymentType
Gets or Sets onlineStatus
Indicates if the resource is active, inactive, or deleted.
The current status of the Edge.
EdgeAutoUpdateConfig
EdgeChangeTopicEdge
Gets or Sets onlineStatus
EdgeConnectionInfo
EdgeEntityListing
EdgeGroup
Indicates if the resource is active, inactive, or deleted.
EdgeGroupEntityListing
EdgeInterface
Gets or Sets lineTypes
EdgeLogicalInterfacesChangeTopicDomainLogicalInterfaceChange
EdgeLogicalInterfacesChangeTopicErrorInfo
EdgeLogsJob
Indicates if the resource is active, inactive, or deleted.
EdgeLogsJobFile
Indicates if the resource is active, inactive, or deleted.
The status of the upload of this file from the Edge to the cloud.
EdgeLogsJobRequest
EdgeLogsJobResponse
Indicates if the resource is active, inactive, or deleted.
EdgeLogsJobUploadRequest
EdgeMetrics
EdgeMetricsDisk
EdgeMetricsMemory
EdgeMetricsNetwork
EdgeMetricsProcessor
EdgeMetricsSubsystem
EdgeMetricsTopicEdgeMetricDisk
EdgeMetricsTopicEdgeMetricMemory
EdgeMetricsTopicEdgeMetricNetworks
EdgeMetricsTopicEdgeMetricProcessor
EdgeMetricsTopicEdgeMetrics
EdgeMetricsTopicEdgeMetricSubsystem
EdgeMetricsTopicEdgeMetricSubsystemMedia
EdgeMetricsTopicUriReference
EdgeNetworkDiagnostic
EdgeNetworkDiagnosticRequest
EdgeNetworkDiagnosticResponse
EdgeRebootParameters
EdgeServiceStateRequest
EdgeSoftwareUpdateTopicDomainEdgeSoftwareUpdate
Gets or Sets status
EdgeTrunkBase
Indicates if the resource is active, inactive, or deleted.
The type of this trunk base.
EdgeVersionInformation
EdgeVersionReport
Education
Effective Configuration for an ClientApp.
Email
The direction of the email
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
EmailAddress
EmailAttachment
EmailCampaignSchedule
EmailColumn
EmailConfig
EmailConversation
EmailConversationEntityListing
EmailMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
EmailMediaPolicy
EmailMediaPolicyConditions
Gets or Sets customerParticipation
EmailMessage
The type of draft that need to be treated.
The state of the current draft.
EmailMessagePreview
The type of draft that need to be treated.
The state of the current draft.
EmailMessagePreviewListing
EmailMessageReply
EmailOutboundDomainResult
Gets or Sets senderStatus
Gets or Sets senderType
EmailSettings
EmailSetup
EmailsSettings
EmbeddedIntegration
An emergency flow associates a call flow to use in an emergency with the ivr(s) to route to it.
A group of emergency call flows to use in an emergency.
Indicates if the resource is active, inactive, or deleted.
A group of call flows.
EmergencyGroupDivisionViewEntityListing
EmergencyGroupListing
EmergencyLocation
source
EmpathyScore
EmployerInfo
Empty
EncryptionKey
Key type used in this configuration
EncryptionKeyEntityListing
EndConsultTransferEvent
Endpoint
Indicates if the resource is active, inactive, or deleted.
EndTransferEvent
Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.
Entity
EntityChange
EntityListing
EntityReference
EntityTypeCriteria
The entity to match the pattern against.
The comparison operator.
Entry
ErrorBody
ErrorDetails
ErrorInfo
EstimateAvailableFullDayTimeOffRequest
EstimateAvailableFullDayTimeOffResponse
EstimateAvailablePartialDayTimeOffRequest
EstimateAvailablePartialDayTimeOffResponse
EstimateAvailableTimeOffRequest
EstimateAvailableTimeOffResponse
EstimatedWaitTimePredictions
EstimateJobAsyncResponse
Evaluation
Gets or Sets mediaType
The type of resource.
Gets or Sets status
EvaluationAggregateDataContainer
EvaluationAggregateQueryClause
Boolean operation to apply to the provided predicates
EvaluationAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
EvaluationAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
EvaluationAggregateQueryResponse
EvaluationAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
EvaluationAggregationQueryMe
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
EvaluationAggregationView
Type of view you wish to create
Target metric name
EvaluationAssignment
EvaluationAsyncAggregateQueryResponse
EvaluationAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
EvaluationDetailQueryClause
Boolean operation to apply to the provided predicates
EvaluationDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
EvaluationDetailQueryPredicate
Left hand side for dimension predicates
Left hand side for metric predicates
Optional operator, default is matches
Optional type, can usually be inferred
EvaluationEntityListing
EvaluationForm
EvaluationFormAndScoringSet
EvaluationFormEntityListing
EvaluationFormResponse
EvaluationQualityV2TopicCalibration
EvaluationQualityV2TopicEvaluationReference
EvaluationQualityV2TopicEvaluationScoringSet
EvaluationQualityV2TopicEvaluationSource
EvaluationQualityV2TopicEvaluationV2
Gets or Sets previousStatus
Gets or Sets status
EvaluationQualityV2TopicUser
EvaluationQuestion
Gets or Sets type
EvaluationQuestionGroup
EvaluationQuestionGroupScore
EvaluationQuestionScore
EvaluationReference
EvaluationResponse
Gets or Sets mediaType
The type of resource.
Gets or Sets status
EvaluationScoringSet
EvaluationSettings
EvaluationSettingsAssignee
EvaluationSource
Type of the evaluation source.
EvaluationVersion
EvaluatorActivity
EvaluatorActivityEntityListing
Event
EventAction
The media type used to deliver the action (e.g.
Current state of the action (e.g.
EventCondition
The comparison operator.
The stream type for which this condition can be satisfied.
EventError
EventListing
EventLog
Gets or Sets category
Gets or Sets level
EventMessage
Gets or Sets code
EventSession
EventSetting
ExecuteRecordingJobsQuery
The desired state for the job to be set to.
Represents an individual result of an execution data lookup
Used to retrieve a set of executionData history by the respective ids
Details about a Web Deployment
The current status of the deployment
ExpandableWebDeploymentEntityListing
ExpansionCriterium
Gets or Sets type
ExpiredEdgeListing
Creating an exported script via Download Service
ExportScriptResponse
ExportUri
Extension
Gets or Sets ownerType
Indicates if the resource is active, inactive, or deleted.
ExtensionEntityListing
ExtensionPool
Indicates if the resource is active, inactive, or deleted.
ExtensionPoolDivisionView
ExtensionPoolDivisionViewEntityListing
ExtensionPoolEntityListing
ExternalContact
The type of contact
ExternalContactReference
ExternalContactsContactChangedTopicContact
Gets or Sets type
ExternalContactsContactChangedTopicContactAddress
ExternalContactsContactChangedTopicDataSchema
ExternalContactsContactChangedTopicExternalOrganization
ExternalContactsContactChangedTopicFacebookId
ExternalContactsContactChangedTopicFacebookScopedId
ExternalContactsContactChangedTopicInstagramId
ExternalContactsContactChangedTopicInstagramScopedId
ExternalContactsContactChangedTopicLineId
ExternalContactsContactChangedTopicLineUserId
ExternalContactsContactChangedTopicObject
ExternalContactsContactChangedTopicPhoneNumber
ExternalContactsContactChangedTopicTwitterId
ExternalContactsContactChangedTopicWhatsAppId
ExternalContactsUnresolvedContactChangedTopicContact
Gets or Sets type
ExternalContactsUnresolvedContactChangedTopicContactAddress
ExternalContactsUnresolvedContactChangedTopicDataSchema
ExternalContactsUnresolvedContactChangedTopicExternalOrganization
ExternalContactsUnresolvedContactChangedTopicFacebookId
ExternalContactsUnresolvedContactChangedTopicFacebookScopedId
ExternalContactsUnresolvedContactChangedTopicInstagramId
ExternalContactsUnresolvedContactChangedTopicInstagramScopedId
ExternalContactsUnresolvedContactChangedTopicLineId
ExternalContactsUnresolvedContactChangedTopicLineUserId
ExternalContactsUnresolvedContactChangedTopicObject
ExternalContactsUnresolvedContactChangedTopicPhoneNumber
ExternalContactsUnresolvedContactChangedTopicTwitterId
ExternalContactsUnresolvedContactChangedTopicWhatsAppId
Describes a link to a record in an external system that contributed data to a Relate record
The platform that was the source of the data.
ExternalEstablishedEvent
ExternalMetricDataItem
The type of the metric data.
ExternalMetricDataProcessedItem
The type of the metric data.
ExternalMetricDataUnprocessedItem
The type of the metric data.
ExternalMetricDataWriteRequest
External metric data write response
ExternalMetricDefinition
The default objective type of the External Metric Definition
The unit of the External Metric Definition
ExternalMetricDefinitionCreateRequest
The default objective type of the External Metric Definition
The unit of the External Metric Definition
ExternalMetricDefinitionListing
ExternalMetricDefinitionUpdateRequest
The default objective type of the External Metric Definition
ExternalOrganization
ExternalOrganizationListing
ExternalOrganizationTrustorLink
ExternalSegment
The external system where the segment originates from.
FacebookAppCredentials
User information for a Facebook user interacting with a page or app
FacebookIntegration
Status of asynchronous create operation
FacebookIntegrationEntityListing
FacebookIntegrationRequest
FacebookIntegrationUpdateRequest
Scoped ID for a Facebook user interacting with a page or app
Facet
FacetEntry
Gets or Sets termType
FacetInfo
FacetKeyAttribute
FacetStatistics
FacetTerm
FailedObject
FailedRecordingEntityListing
FaxDocument
FaxDocumentEntityListing
FaxSendRequest
The content type that is going to be uploaded.
FaxSendResponse
Gets or Sets uploadMethodType
FaxStatus
FaxSummary
FaxTopicFaxDataV2
FaxTopicLockData
FaxTopicUserData
FaxTopicWorkspaceData
FeatureState
FieldConfig
Gets or Sets entityType
FieldConfigs
FieldList
FileUploadMode
Gets or Sets fileTypes
File upload settings for messenger
Filter
FilterPreviewResponse
Flow
Gets or Sets compatibleFlowTypes
Gets or Sets type
FlowActivityData
FlowActivityEntityData
Active routing method
The direction of the communication
The type of this flow
The session media type
Activity metric
Gets or Sets requestedRoutings
Complete routing method
FlowActivityMetricValue
metric
FlowActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
FlowActivityQueryClause
Boolean operation to apply to the provided predicates
FlowActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
FlowActivityQueryMetric
The requested metric
FlowActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
FlowActivityResponse
Dimension that is used as an entityId
FlowActivityScoredAgent
FlowAggregateDataContainer
FlowAggregateQueryClause
Boolean operation to apply to the provided predicates
FlowAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
FlowAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
FlowAggregateQueryResponse
FlowAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
FlowAggregationView
Type of view you wish to create
Target metric name
FlowAsyncAggregateQueryResponse
FlowAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
FlowDiagnosticInfo
FlowDivisionView
Gets or Sets type
FlowDivisionViewEntityListing
FlowEndDetailEventTopicFlowEndEvent
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets exitReason
Gets or Sets flowType
Gets or Sets mediaType
Gets or Sets messageType
Gets or Sets transferType
FlowEntityListing
This is the metadata of an executionData entry for a flow.
The type of flow.
Parameters for launching a flow.
Response object from launching a flow.
FlowHealth
FlowHealthErrorInfo
FlowHealthIntent
Language provided for this intent's health.
FlowHealthIntentInfo
FlowHealthIntentUtterance
Gets or Sets staticValidationResults
FlowHealthIntentVersionInfo
FlowHealthUtterance
Language provided for this utterance's health.
Gets or Sets staticValidationResults
FlowHealthVersionInfo
FlowMetricsTopicFlowMetricRecord
Active routing method
Indicates the participant purpose of the participant initiating a message conversation
The email or SMS delivery status
The direction of the communication
The session disconnect type
The entry type for this flow, e.g.
Reason for which participant flagged conversation
The type of this flow
The session media type
Metric name
The original direction of the conversation
The participant's purpose
Gets or Sets requestedRoutings
Routing rule type
Complete routing method
FlowMetricsTopicFlowOutcome
FlowMetricsTopicFlowProposedAgent
FlowMetricsTopicFlowScoredAgent
FlowMilestone
FlowMilestoneDivisionView
FlowMilestoneDivisionViewEntityListing
FlowMilestoneListing
FlowObservationDataContainer
FlowObservationQuery
Gets or Sets detailMetrics
Gets or Sets metrics
FlowObservationQueryClause
Boolean operation to apply to the provided predicates
FlowObservationQueryFilter
Boolean operation to apply to the provided predicates and clauses
FlowObservationQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
FlowObservationQueryResponse
FlowOutcome
FlowOutcomeDivisionView
FlowOutcomeDivisionViewEntityListing
FlowOutcomeListing
FlowResultEntityListing
Details about the current state of a Flow execution
The flow's running status, which indicates whether the flow is running normally or completed, etc.
The response for QueryCapabilities which contains the allowed criteria, flow types and action types for the organization.
Gets or Sets actionTypes
Gets or Sets flowTypes
FlowStartDetailEventTopicFlowStartEvent
Gets or Sets direction
Gets or Sets flowType
Gets or Sets mediaType
Gets or Sets messageType
FlowVersion
Gets or Sets compatibleFlowTypes
Gets or Sets type
FlowVersionEntityListing
The Footer template identifies the Footer type and its footerUsage
Gets or Sets applicableResources
Specifies the type represented by Footer.
ForecastAbandonRateResponse
ForecastAverageSpeedOfAnswerResponse
ForecastPlanningGroupData
ForecastPlanningGroupResponse
ForecastPlanningGroupsResponse
ForecastServiceGoalTemplateImpactOverrideResponse
ForecastServiceGoalTemplateResponse
ForecastServiceLevelResponse
ForecastSourceDayPointer
The forecast day of week for this source data
Format
Gets or Sets flags
Details about a forms tracking event trigger
FromEmailAddress
FullDayTimeOffMarker
GamificationScorecardChangeTopicEvaluationDetail
GamificationScorecardChangeTopicMetric
GamificationScorecardChangeTopicPerformanceMetric
GamificationScorecardChangeTopicPunctualityEvent
GamificationScorecardChangeTopicScorecardChange
GamificationStatus
GDPRJourneyCustomer
GDPRRequest
The type of GDPR request
The status of the request
GDPRRequestEntityListing
GDPRSubject
GDPRSubjectEntityListing
GeneralProgramJob
Gets or Sets state
GeneralProgramJobRequest
The dialect of the topics to link with the general program, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard
The mode to use for the general program job, default value is Skip
GeneralTopic
GeneralTopicsEntityListing
GenerateBuForecastRequest
GenerateMeetingIdRequest
GenericActionEvent
GenericEventAction
The media type used to deliver the action (e.g.
Current state of the action (e.g.
GenericSAML
Gets or Sets nameIdentifierFormat
GenericTemplate
GenesysBotConnector
Geolocation
GeolocationEventGeolocation
GeolocationSettings
GetAlertQuery
The status of the alerts the query will return.
The type of query being performed.
The rule type of the alerts the query will return
The field to sort responses by.
The order in which response will be sorted.
The view status of the alerts the query will return.
This is a list of executionData links that can be used to download the complete executionData
The state of the backend process to prep the files for download.
GetMetricDefinitionsResponse
GetMetricResponse
GetMetricsResponse
GetProfilesResponse
GetRulesQuery
The state of the rule the query will return.
Specifies how strict the name search needs to be.
The type of query being performed.
The rule type of the alerts the query will return
The field to sort responses by.
The order in which response will be sorted.
GetTemplatesResponse
GKNDocumentationResult
GKNDocumentationSearchCriteria
How to apply this search criteria against other criteria
Search Type
GKNDocumentationSearchRequest
The sort order for results
GKNDocumentationSearchResponse
GoogleDialogflowCustomSettings
Grammar
GrammarFileUploadRequest
Gets or Sets fileType
GrammarLanguage
GrammarLanguageFileMetadata
The extension of the file
GrammarLanguageUpdate
GrammarListing
Greeting
Greeting owner type
Greeting type
GreetingAudioFile
GreetingListing
GreetingMediaInfo
GreetingOwner
Group
Active, inactive, or deleted state.
Type of group.
Who can view this group
GroupContact
Media type of the address
Contact type of the address
GroupCreate
Active, inactive, or deleted state.
Type of group.
Who can view this group
GroupEntityListing
GroupGreetingEventGreeting
GroupGreetingEventGreetingAudioFile
GroupGreetingEventGreetingOwner
GroupMembersUpdate
GroupProfile
The state of the user resource
GroupProfileEntityListing
GroupSearchCriteria
How to apply this search criteria against other criteria
Search Type
GroupSearchRequest
The sort order for results
GroupsSearchResponse
GroupUpdate
State of the group.
Who can view this group
GSuite
GuestCategoryReference
GuestCategoryResponseListing
GuestMemberInfo
GuestResponseCategory
HeadcountForecast
HeadcountInterval
HealthInfo
Gets or Sets staticValidationResults
Status of health computation for this intent.
Link to a help or support resource
HelpSettings
HistoricalAdherenceActuals
Activity in which the user is actually engaged
HistoricalAdherenceDayMetrics
HistoricalAdherenceExceptionInfo
Activity for which the user is actually engaged
The impact of the current adherence state for this user
Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue
Activity for which the user is scheduled
Actual underlying system presence value
HistoricalAdherenceQueryResult
The impact of the current adherence state for this user
HistoricalImportDeleteJobResponse
Property denoting the status of the delete.
HistoricalImportStatus
Status of the historical import in the organization.
Whether this historical import is of type csv or json
HistoricalImportStatusListing
HistoricalShrinkageActivityCategoryResponse
Activity category for which shrinkage data is provided
HistoricalShrinkageActivityCodeResponse
HistoricalShrinkageAggregateResponse
HistoricalShrinkageResult
HistoricalShrinkageResultListing
HistoryEntry
The action performed
HistoryHeadersTranslation
HistoryListing
Action name
Action status
HoldUpdatedEvent
HomerRecord
HrisTimeOffType
HrisTimeOffTypeResponse
HrisTimeOffTypesJobReference
The status of the job
HrisTimeOffTypesJobResponse
The status of the time off types job
HrisTimeOffTypesResponse
Humanize
IdentifierClaimRequest
The operation to perform claim/release
IdentityNow
Details about an idle event trigger
IdleTokenTimeout
IgnoredActivityCategories
Gets or Sets values
ImportError
ImportForecastResponse
The status of the operation
ImportForecastUploadResponse
ImportReport
ImportScheduleUploadResponse
ImportScheduleUploadSchema
ImportScriptStatusResponse
ImportStatus
current status of the import
ImportStatusRequest
InboundDomain
Mx Record Status
InboundDomainEntityListing
InboundDomainPatchRequest
InboundMessageRequest
InboundOnlySetting
Gets or Sets inbound
InboundRoute
The configuration to indicate how the history of a conversation has to be included in a draft
InboundRouteEntityListing
Information about a CX infrastructure as code job
status
InitialConfiguration
InitiateScreenRecording
InitiatingAction
InsightsAgentItem
InsightsAgents
Granularity
InsightsDetails
Granularity
InsightsDetailsMetricItem
InsightsDetailsMetricPeriodPoints
InsightsDetailsOverallItem
InsightsDetailsOverallPeriodPoints
InsightsSummary
Granularity
InsightsSummaryMetricItem
InsightsSummaryMetricPeriodPoints
InsightsSummaryOverallItem
InsightsSummaryOverallPeriodPoints
InsightsSummaryUserItem
InsightsTrend
Granularity
InsightsTrendMetricItem
InsightsTrends
InsightsTrendTotalItem
User information for an Instagram account
InstagramIntegration
Status of asynchronous create operation
InstagramIntegrationEntityListing
InstagramIntegrationRequest
InstagramIntegrationUpdateRequest
Scoped ID for an Instagram user interacting with a page or app
Details for an Integration
Configured state of the integration.
IntegrationAction
IntegrationActionFields
Configuration for an Integration
Configuration information for the integration
IntegrationEntityListing
IntegrationExport
Status information for an Integration.
Machine-readable status as reported by the integration.
Descriptor for a type of Integration.
IntegrationTypeEntityListing
Intent
IntentDefinition
IntentFeedback
The assessment on the detection for feedback text.
InteractionStatsAlert
Gets or Sets alertTypes
The dimension of concern.
The media type.
The metric to be assessed.
The comparison descriptor used against the metric's value.
The statistic of concern for the metric.
InteractionStatsAlertContainer
InteractionStatsRule
Gets or Sets alertTypes
The dimension of concern.
The media type.
The metric to be assessed.
The comparison descriptor used against the metric's value.
The statistic of concern for the metric.
InteractionStatsRuleContainer
IntradayPerformancePredictionData
IntradayPlanningGroupRequest
Gets or Sets categories
InvalidAssignment
IpAddressAuthentication
IpAddressRange
Gets or Sets service
IpAddressRangeListing
Items
ItemValidationLimits
Defines the phone numbers, operating hours, and the Architect flows to execute for an IVR.
Indicates if the resource is active, inactive, or deleted.
An ivr.
IVRDivisionViewEntityListing
IVREntityListing
IvrEstablishedEvent
Journey
JourneyAction
JourneyActionMap
JourneyAggregateDataContainer
JourneyAggregateQueryClause
Boolean operation to apply to the provided predicates
JourneyAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
JourneyAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
JourneyAggregateQueryResponse
JourneyAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
JourneyAggregationView
Type of view you wish to create
Target metric name
JourneyApp
JourneyAppEventsNotificationApp
JourneyAppEventsNotificationAppEventsNotification
Gets or Sets eventType
JourneyAppEventsNotificationAppMessage
JourneyAppEventsNotificationAssociatedValue
Gets or Sets dataType
JourneyAppEventsNotificationBrowser
JourneyAppEventsNotificationCustomEventAttribute
Gets or Sets dataType
JourneyAppEventsNotificationDevice
Gets or Sets category
JourneyAppEventsNotificationExternalContact
JourneyAppEventsNotificationGeoLocation
JourneyAppEventsNotificationMktCampaign
JourneyAppEventsNotificationNetworkConnectivity
JourneyAppEventsNotificationOutcome
JourneyAppEventsNotificationOutcomeAchievedMessage
JourneyAppEventsNotificationReferrer
Gets or Sets medium
JourneyAppEventsNotificationSdkLibrary
JourneyAppEventsNotificationSegment
JourneyAppEventsNotificationSegmentAssignmentMessage
JourneyAppEventsNotificationSession
JourneyAsyncAggregateQueryResponse
JourneyAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
JourneyCampaign
JourneyContext
JourneyCustomer
JourneyCustomerSession
Settings concerning journey events
Controls how the pageview events are tracked.
JourneyGeolocation
JourneyOutcomeEventsNotificationActionMap
JourneyOutcomeEventsNotificationAssociatedValue
Gets or Sets dataType
JourneyOutcomeEventsNotificationBrowser
JourneyOutcomeEventsNotificationDevice
Gets or Sets category
JourneyOutcomeEventsNotificationExternalContact
JourneyOutcomeEventsNotificationGeoLocation
JourneyOutcomeEventsNotificationMktCampaign
JourneyOutcomeEventsNotificationOutcome
JourneyOutcomeEventsNotificationOutcomeAchievedMessage
JourneyOutcomeEventsNotificationOutcomeAttributionMessage
JourneyOutcomeEventsNotificationOutcomeEventsNotification
Gets or Sets eventType
JourneyOutcomeEventsNotificationOutcomeTouchpoint
JourneyOutcomeEventsNotificationOutcomeTouchpointChannel
Gets or Sets type
JourneyOutcomeEventsNotificationReferrer
Gets or Sets medium
JourneyOutcomeEventsNotificationSegment
JourneyOutcomeEventsNotificationSession
JourneyPage
JourneyPattern
The stream type for which this pattern can be matched on.
JourneySegment
The target entity that a segment applies to.
JourneySessionEventsNotificationApp
JourneySessionEventsNotificationBrowser
JourneySessionEventsNotificationConnectedQueue
JourneySessionEventsNotificationConversation
JourneySessionEventsNotificationConversationChannel
Gets or Sets messageType
Gets or Sets type
JourneySessionEventsNotificationConversationUserDisposition
JourneySessionEventsNotificationDevice
Gets or Sets category
JourneySessionEventsNotificationExternalContact
JourneySessionEventsNotificationGeoLocation
JourneySessionEventsNotificationMktCampaign
JourneySessionEventsNotificationNetworkConnectivity
JourneySessionEventsNotificationOutcome
JourneySessionEventsNotificationOutcomeAchievement
JourneySessionEventsNotificationPage
JourneySessionEventsNotificationReferrer
Gets or Sets medium
JourneySessionEventsNotificationSdkLibrary
JourneySessionEventsNotificationSegment
JourneySessionEventsNotificationSegmentAssignment
JourneySessionEventsNotificationSessionEvent
Gets or Sets lastAcdOutcome
Gets or Sets lastUserDisconnectType
Gets or Sets originatingDirection
JourneySessionEventsNotificationSessionLastEvent
JourneySessionEventsNotificationUser
JourneySurveyQuestion
The customer property that the answer maps to.
Type of survey question.
JourneyWebActionEventsNotificationActionMap
JourneyWebActionEventsNotificationActionMapPageUrlCondition
Gets or Sets operator
JourneyWebActionEventsNotificationActionTarget
JourneyWebActionEventsNotificationBlockedWebActionOfferMessage
Gets or Sets blockingFrequencyCapBehaviour
Gets or Sets blockingReason
JourneyWebActionEventsNotificationBrowser
JourneyWebActionEventsNotificationDevice
Gets or Sets category
JourneyWebActionEventsNotificationEmergencyGroup
JourneyWebActionEventsNotificationEventAction
JourneyWebActionEventsNotificationExternalContact
JourneyWebActionEventsNotificationGeoLocation
JourneyWebActionEventsNotificationMktCampaign
JourneyWebActionEventsNotificationReferrer
Gets or Sets medium
JourneyWebActionEventsNotificationScheduleGroup
JourneyWebActionEventsNotificationSession
JourneyWebActionEventsNotificationWebActionEventsNotification
Gets or Sets eventType
JourneyWebActionEventsNotificationWebActionMessage
JourneyWebEventsNotificationActionMap
JourneyWebEventsNotificationActionTarget
JourneyWebEventsNotificationAssociatedValue
Gets or Sets dataType
JourneyWebEventsNotificationBrowser
JourneyWebEventsNotificationCustomEventAttribute
Gets or Sets dataType
JourneyWebEventsNotificationDevice
Gets or Sets category
JourneyWebEventsNotificationEventAction
Gets or Sets mediaType
Gets or Sets state
JourneyWebEventsNotificationExternalContact
JourneyWebEventsNotificationGeoLocation
JourneyWebEventsNotificationMktCampaign
JourneyWebEventsNotificationOutcome
JourneyWebEventsNotificationOutcomeAchievedMessage
JourneyWebEventsNotificationPage
JourneyWebEventsNotificationReferrer
Gets or Sets medium
JourneyWebEventsNotificationSegment
JourneyWebEventsNotificationSegmentAssignmentMessage
JourneyWebEventsNotificationSession
JourneyWebEventsNotificationWebActionMessage
JourneyWebEventsNotificationWebEventsNotification
Gets or Sets eventType
JourneyWebEventsNotificationWebMessage
JsonCursorSearchResponse
JsonNodeSearchResponse
A JSON Schema document.
JsonSearchResponse
KeyPerformanceIndicator
The group the Key Performance Indicator belongs to.
The type of Key Performance Indicator.
The optimization type of the Key Performance Indicator.
The problem type of the Key Performance Indicator.
Source of values for Key Performance Indicator.
The status of the Key Performance Indicator.
KeyPerformanceIndicatorAssessment
The overall result of the assessment for a key performance indicator.
KeyRotationSchedule
Value to set schedule to
KeyValue
KlaxonHeartBeatAlertsTopicHeartBeatAlert
Gets or Sets alertTypes
Gets or Sets ruleType
KlaxonHeartBeatAlertsTopicNotificationUser
KlaxonHeartBeatRulesTopicHeartBeatRule
Gets or Sets alertTypes
Gets or Sets ruleType
KlaxonHeartBeatRulesTopicNotificationUser
KlaxonInteractionStatsAlertsTopicInteractionStatAlert
Gets or Sets alertTypes
Gets or Sets dimension
Gets or Sets mediaType
Gets or Sets metric
Gets or Sets numericRange
Gets or Sets statistic
KlaxonInteractionStatsAlertsTopicNotificationUser
KlaxonInteractionStatsRulesTopicInteractionStatRule
Gets or Sets alertTypes
Gets or Sets dimension
Gets or Sets mediaType
Gets or Sets metric
Gets or Sets numericRange
Gets or Sets statistic
KlaxonInteractionStatsRulesTopicNotificationUser
Knowledge
KnowledgeAggregateDataContainer
KnowledgeAggregateQueryClause
Boolean operation to apply to the provided predicates
KnowledgeAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
KnowledgeAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
KnowledgeAggregateQueryResponse
KnowledgeAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Query type to use.
KnowledgeAggregationView
Type of view you wish to create
Target metric name
KnowledgeAsyncAggregateQueryResponse
KnowledgeAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Query type to use.
KnowledgeBase
Core language for knowledge base in which initial content must be created, language codes [en-US, en-UK, en-AU, de-DE] are supported currently.
KnowledgeBaseCreateRequest
Core language for knowledge base in which initial content must be created, language codes [en-US, en-UK, en-AU, de-DE] are supported currently.
KnowledgeBaseListing
KnowledgeBaseReference
KnowledgeBaseUpdateRequest
KnowledgeCategory
Actual language of the category
KnowledgeCategoryRequest
KnowledgeContextReference
KnowledgeContextValueReference
KnowledgeConversationContext
The media type of the conversation.
KnowledgeConversationContextResponse
The media type of the conversation.
KnowledgeDocument
Language of the document
Document type
KnowledgeDocumentAlternative
KnowledgeDocumentBulkRemoveRequest
KnowledgeDocumentBulkRequest
Document type according to assigned template
KnowledgeDocumentBulkUpdateEntity
KnowledgeDocumentBulkUpdateRequest
KnowledgeDocumentBulkVersionAddEntity
KnowledgeDocumentBulkVersionAddRequest
KnowledgeDocumentContentUpload
Type of Article Content.
Status of the upload operation
KnowledgeDocumentFeedback
The type of the query that surfaced the document on which the feedback was given.
Feedback rating.
Feedback reason.
The state of the feedback.
KnowledgeDocumentFeedbackResponse
The type of the query that surfaced the document on which the feedback was given.
Feedback rating.
Feedback reason.
The state of the feedback.
KnowledgeDocumentFeedbackResponseListing
KnowledgeDocumentGuestSearch
The type of the query that initiates the search.
KnowledgeDocumentGuestSearchRequest
The type of the query that initiates the search.
KnowledgeDocumentGuestSearchResult
KnowledgeDocumentReference
KnowledgeDocumentReq
KnowledgeDocumentRequest
Document type according to assigned template
KnowledgeDocumentResponse
State of the document.
KnowledgeDocumentResponseListing
KnowledgeDocumentSearch
The type of the query that initiates the search.
KnowledgeDocumentSearchRequest
The type of the query that initiates the search.
The field in the documents that you want to sort the search results by.
The sort order for search results.
KnowledgeDocumentSearchResult
KnowledgeDocumentSuggestion
KnowledgeDocumentSuggestionRequest
KnowledgeDocumentSuggestionResult
KnowledgeDocumentSuggestionResultDocument
KnowledgeDocumentVersion
KnowledgeDocumentVersionListing
KnowledgeDocumentVersionReference
KnowledgeDocumentVersionVariation
KnowledgeDocumentVersionVariationListing
KnowledgeDocumentView
The type of the query that surfaced the document.
KnowledgeExportJobDocumentsFilter
KnowledgeExportJobFilter
Specifies what version should be exported.
KnowledgeExportJobRequest
File type of the document
KnowledgeExportJobResponse
File type of the document
The status of the export job.
KnowledgeExtendedCategory
Actual language of the category
KnowledgeGroupStatistics
KnowledgeGuestDocument
State of the document.
KnowledgeGuestDocumentFeedback
The type of the query that surfaced the document on which the feedback was given.
Feedback rating.
Feedback reason.
The state of the feedback.
KnowledgeGuestDocumentResponseListing
KnowledgeGuestDocumentSuggestion
KnowledgeGuestDocumentSuggestionRequest
KnowledgeGuestDocumentSuggestionResult
KnowledgeGuestDocumentVariation
KnowledgeGuestDocumentVariationContext
KnowledgeGuestDocumentVersionReference
KnowledgeGuestSearchClientApplication
Application type.
KnowledgeGuestSession
KnowledgeGuestSessionApp
App type.
KnowledgeGuestSessionContext
KnowledgeImport
file type of the document
Language code
Status of the operation
KnowledgeImportJobError
KnowledgeImportJobReport
KnowledgeImportJobRequest
File type of the document
KnowledgeImportJobResponse
File type of the document
Status of the import job
KnowledgeImportJobSettings
KnowledgeImportJobStatistics
KnowledgeSearchClientApplication
Application type.
KnowledgeSearchDocument
Language of the document
Document type
KnowledgeSearchRequest
Document type to be used while searching
KnowledgeSearchResponse
KnowledgeTraining
State of the Trained Documents, which can be one of these Draft, Active, Discarded, Archived.
Training status.
KpiResult
Media type used for the KPI
LabelCreateRequest
LabelListing
LabelResponse
LabelUpdateRequest
LabelUtilization
Language
Gets or Sets state
LanguageEntityListing
LanguageOverride
LanguageReference
LastAttemptByColumnConditionSettings
The operator to use when comparing values.
LastAttemptOverallConditionSettings
Gets or Sets mediaTypes
The operator to use when comparing values.
LastResultByColumnConditionSettings
LastResultOverallConditionSettings
The settings for the launcher button
The visibility settings for the button
Leaderboard
LeaderboardItem
LearningAssessment
Status of the assessment
LearningAssessmentScoringRequest
Learning module assignment with user information
The Learning Assignment state
LearningAssignmentAggregateParam
Gets or Sets groupBy
Gets or Sets metrics
LearningAssignmentAggregateQueryRequestClause
The logic used to combine the predicates
LearningAssignmentAggregateQueryRequestFilter
The logic used to combine the clauses
LearningAssignmentAggregateQueryRequestPredicate
Each predicates specifies a dimension.
LearningAssignmentAggregateQueryResponseData
LearningAssignmentAggregateQueryResponseGroupedData
LearningAssignmentAggregateQueryResponseMetric
The metric this applies to
LearningAssignmentAggregateQueryResponseStats
LearningAssignmentAggregateResponse
LearningAssignmentBulkAddResponse
LearningAssignmentBulkRemoveResponse
LearningAssignmentCreate
LearningAssignmentEntity
LearningAssignmentItem
LearningAssignmentReassign
LearningAssignmentReference
LearningAssignmentReschedule
LearningAssignmentRuleRunTopicLearningAssignmentRuleRunNotification
LearningAssignmentRuleRunTopicLearningAssignmentsCreated
LearningAssignmentRuleRunTopicLearningModuleReference
LearningAssignmentsDomainEntity
Learning assignment step
The completion status of the assignment step
The success status of this step
LearningAssignmentStepScoStructure
The completion status of this SCO
The success status of this SCO
LearningAssignmentStepSignedCookie
LearningAssignmentTopicLearningAssignmentNotification
Gets or Sets state
LearningAssignmentTopicLearningModuleReference
LearningAssignmentTopicUserReference
LearningAssignmentUpdate
The Learning Assignment state
LearningAssignmentUser
List of users matching the learning module rule
Learning module users query request model
LearningCoverArtThumbnail
LearningCoverArtUploadUrlRequest
The content type of the file to upload.
Gets or Sets serverSideEncryption
Learning module response
The mode of archival for learning module
The source of the learning module
The type for the learning module
LearningModuleCoverArtRequest
Learning module cover art response
LearningModuleInformStep
The learning module inform step type
Learning module inform steps request
The learning module inform step type
Learning module job request
The type for the learning module job
Learning module job response
The status of learning module job
Learning module publish request
Learning module publish response
Learning module reassign summary data
Learning module request
The type for the learning module
LearningModuleRule
LearningModuleRuleParts
The learning module rule operation
The learning module rule selector
LearningModulesDomainEntityListing
Learning module summary data
LearningScheduleSlotsQueryRequest
LearningScheduleSlotsQueryResponse
Learning assignment SCO (Shareable Content Object)
Whether completing this course counts towards the overall assignment.
Whether the learner has previously accessed this SCO.
Indicates how or why the learner left the SCO.
The status of the SCO.
Identifies the mode in which the SCO should be presented to the learner.
LearningSlot
Rating based on the staffing difference for scheduled slot
LearningSlotFullDayTimeOffMarker
LearningSlotScheduleActivity
The type of the external activity associated with this activity, if applicable
LearningSlotWfmScheduleActivity
LexBot
LexBotAlias
The target language of the Lex bot
The status of the Lex bot alias
LexBotAliasEntityListing
LexBotEntityListing
LexIntent
LexSlot
Library
This value is deprecated.
LibraryEntityListing
LicenseAssignmentRequest
LicenseBatchAssignmentRequest
LicenseDefinition
LicenseOrgToggle
LicenseUpdateStatus
LicenseUser
Limit
Gets or Sets namespace
LimitChangeRequestDetails
Namespace the key belongs to (see https://developer.mypurecloud.com/api/rest/v2/organization/limits.html#available_limits)
The reason for rejecting the limit override request
Current status of the limit change request
LimitChangeRequestsEntityListing
LimitsEntityListing
Line
Indicates if the resource is active, inactive, or deleted.
LineBase
Indicates if the resource is active, inactive, or deleted.
LineBaseEntityListing
LineEntityListing
User information for a Line account
LineIntegration
Status of asynchronous create operation
LineIntegrationEntityListing
LineIntegrationRequest
LineStatus
Channel-specific User ID for Line accounts
ListedDictionaryFeedback
The source of the given dictionary feedback
ListedProgram
ListedTopic
Gets or Sets participants
Gets or Sets strictness
An entry in a List template.
The type of list item to render.
ListWrapperInterval
ListWrapperSecondaryPresence
ListWrapperShiftStartVariance
ListWrapperString
LocalDateRange
LocaleFlowVersionInfo
LocaleHealth
Gets or Sets staticValidationResults
LocaleInfo
Status of health computation for this flow version.
LocalEncryptionConfiguration
LocalEncryptionKeyRequest
Contains localized labels used in messenger apps
Contains localized label key used in messenger homescreen
LocalTime
Location
LocationAddress
LocationAddressVerificationDetails
Status of address verification process
LocationCreateDefinition
Current activity status of the location.
LocationDefinition
Current state of the location entity
LocationEmergencyNumber
The type of emergency number.
LocationEntityListing
LocationImage
LocationSearchCriteria
How to apply this search criteria against other criteria
Search Type
LocationSearchRequest
The sort order for results
LocationsSearchResponse
LocationUpdateDefinition
Current activity status of the location.
LockInfo
Gets or Sets action
LogCaptureUserConfiguration
LogicalInterfaceEntityListing
LongTermForecastPlanningGroupData
LongTermForecastResult
LongTermForecastResultResponse
MailFromResult
The verification status.
ManagementUnit
Start day of week for scheduling and forecasting purposes.
ManagementUnitListing
ManagementUnitReference
ManagementUnitSettingsRequest
ManagementUnitSettingsResponse
Defines a SCIM manager.
MarkContactAddressUncontactableActionSettings
MarkContactUncontactableActionSettings
Gets or Sets mediaTypes
Markdown
Defines a simple matching condition
The type of operation to perform for matching check
Results of a matching expression
The type of operation to perform for matching check
MatchShiftTradeRequest
MatchShiftTradeResponse
Information about the results being matched by the expressions
MaxLength
MaxParticipants
MediaEndpointStatistics
MediaIceSelectedCandidate
Type of the selected candidate
MediaIceSelectedPair
MediaIceStatistics
MediaParticipantRequest
The state to update to set for this participant's communications.
MediaPolicies
MediaRegions
MediaResult
MediaRtpStatistics
MediaSettings
MediaStatistics
MediaStatisticsListing
MediaSummary
MediaSummaryDetail
MediaTranscription
Gets or Sets transcriptionProvider
Media type definition
Media type access definitions
Media types
MediaUtilization
MeetingIdRecord
The associated user reference as a member of a performance profile
MemberEntity
MemberGroup
The group type
MemberListing
MergeOperation
MergeRequest
Message
The direction of the message.
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
Indicates the type of message platform from which the message originated.
Message content element.
Type of this content element.
MessageConversation
MessageConversationEntityListing
MessageData
The direction of the message.
Type of text messenger.
The status of the message.
MessageDetails
Indicates the delivery status of the message.
MessageEvaluation
The type of message sent
MessageInfo
MessageMedia
MessageMediaAttachment
The optional internet media type of the the media object.If null then the media type should be dictated by the url.
MessageMediaData
The status of the media, indicates if the media is in the process of uploading.
MessageMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
Indicates the type of message platform from which the message originated.
MessageMediaPolicy
MessageMediaPolicyConditions
Gets or Sets customerParticipation
MessageSticker
MessageStickerAttachment
MessageTypingEventRequest
MessagingCampaign
The current status of the messaging campaign.
MessagingCampaignDiagnostics
MessagingCampaignDivisionView
MessagingCampaignDivisionViewEntityListing
MessagingCampaignEntityListing
MessagingCampaignSchedule
MessagingCampaignScheduleEntityListing
MessagingConfigListing
MessagingIntegration
The type of Messaging Integration
The status of the Integration
MessagingIntegrationEntityListing
Information about the recipient the message is sent to or received from.
The recipient ID type.
Messaging setting for messaging platform integrations
MessagingSettingDefaultRequest
Messaging setting for messaging platform integrations
Messaging Setting for messaging platform integrations
Messaging setting for messaging platform integrations
Messaging Setting for messaging platform integrations
MessagingSticker
The type of the messenger provider.
The type of the sticker.
MessagingStickerEntityListing
The messaging template identifies a structured message templates supported by a messaging channel.
MessagingTemplateRequest
The apps embedded in the messenger
MessengerHomeScreen
Settings concerning messenger
MessengerStyles
Metabase
Indicates if the resource is active, inactive, or deleted.
Gets or Sets type
MetaData
Additional documentation about an artifact
A representation of data fields to be gathered for installing the accelerator
Data property required as input for installing an accelerator
A Genesys Cloud resource created or modified as a result of running an accelerator
whether the modified resource is visible or hidden
List of resources created or modified as a result of running an accelerator
A description of the contents of a data gathering interface for an accelerator
MeteredAssignmentByAgent
MeteredEvaluationAssignment
Metric
The time unit in which the metric should be displayed -- this parameter is ignored when displaying non-time values
MetricDefinition
The type of associated metric unit
Metrics
The time unit in which the metric should be displayed -- this parameter is ignored when displaying non-time values
Corresponding unit type for this metric
MetricValueTrendAverage
MinedIntentsListing
Miner
Language Localization code.
Media type for filtering conversations.
Type of the miner, intent or topic.
Type of the participant, either agent, customer or both.
Status of the miner.
MinerExecuteRequest
Media type for filtering conversations.
Type of the participant, either agent, customer or both.
MinerIntent
MinerListing
MinerTopic
MinerTopicPhrase
MinerTopicsListing
MinLength
ModelingProcessingError
An internal code representing the type of error.
ModelingStatusResponse
The status of the modeling job.
ModelVoid
ModifiableRuleProperties
MoveAgentResponse
The result of the move
MoveAgentsRequest
MoveAgentsResponse
MoveManagementUnitRequest
MoveManagementUnitResponse
The status of the move.
MuRescheduleResultWrapper
MuteSnoozeFields
NamedEntity
NamedEntityAnnotation
NamedEntityDefinition
NamedEntityTypeBinding
NamedEntityTypeDefinition
NamedEntityTypeItem
NamedEntityTypeMechanism
The type of the mechanism.
NetworkConnectivity
NluConfusionMatrixColumn
NluConfusionMatrixRow
NluDetectionContext
NluDetectionInput
NluDetectionOutput
NluDetectionRequest
NluDetectionResponse
NluDomain
NluDomainListing
NluDomainVersion
The evaluation status of the NLU domain version.
The training status of the NLU domain version.
NluDomainVersionListing
NluDomainVersionQualityReport
NluDomainVersionTrainingResponse
NluFeedbackListing
NluFeedbackRequest
NluFeedbackResponse
NluInfo
NluQualityReportSummary
NluQualityReportSummaryMetric
NluUtterance
NluUtteranceSegment
Note
This is only need to be set when using Bulk API.
NoteListing
NotificationsResponse
Template body object.
Template footer object.
Template header object.
Template header type.
Template parameters for placeholders in template.
NTPSettings
Model for a Nuance bot application
Model for a Nuance bot
Model for a Nuance bot credentials
Model for a paged listing of Nuance bots
Model for setting the launch configuration for Nuance bots available to Genesys Cloud
Model for a Nuance bot transfer node
The transfer node type
Model for a Nuance bot variable
Model for a Nuance channel
Model for a Nuance bot environment
Model for a Nuance bot geography
NuanceMixDlgSettings
Model for a Nuance bot organization
Number
NumberPlan
Indicates if the resource is active, inactive, or deleted.
NumericRange
OAuthAuthorization
Gets or Sets state
OAuthAuthorizationListing
OAuthClient
The OAuth Grant/Client type supported by this client.
The state of the OAuth client.
OAuthClientEntityListing
OAuthClientListing
The state of the OAuth client.
OAuthClientRequest
The OAuth Grant/Client type supported by this client.
The state of the OAuth client.
OAuthLastTokenIssued
OAuthProvider
OAuthProviderEntityListing
OAuthScope
OAuthScopeListing
Objective
Gets or Sets mediaTypes
A filter type for topic Ids.
ObjectiveTemplate
ObjectiveZone
direction type
zone type
ObservationMetricData
ObservationValue
The direction of the communication
Gets or Sets requestedRoutings
Complete routing method
Okta
OneLogin
OpenActionFields
Attachment object.
The type of attachment this instance represents.
Message event element.
Type of this event element
Open Messaging rich media message structure
Message type.
Message content element.
Open Channel-specific information that describes the message and the message channel/provider, with additional message information
Open Channel-specific information that describes the message and the message channel/provider.
Open Channel-specific information that describes the message and the message channel/provider.
Open Event Messaging rich media message structure
Open Messaging rich media message structure
Open Messaging rich media message structure
Message receipt status.
OpenIntegration
Status of asynchronous create operation
OpenIntegrationEntityListing
OpenIntegrationRequest
OpenIntegrationUpdateRequest
Message content element.
Type of this content element.
Message event element.
Type of this event element
Open Messaging rich media message structure
Message type.
Channel-specific information that describes the message and the message channel/provider.
The provider type.
Specifies if this message is part of a private or public conversation.
Information about the recipient the message is received from.
The recipient ID type.
Information about the recipient the message is sent to.
The recipient ID type.
Open Messaging rich media message structure
The direction of the message.
Message receipt status, only used with type Receipt.
Message type.
Open Messaging rich media message structure
The direction of the message.
Message receipt status.
Message type.
Operation
Action name
Action status
OperationalEventNotificationTopicEventEntity
OperationalEventNotificationTopicOperationalEventNotification
OptInSettings
Organization
Organizations Originating Platform.
The current state.
OrganizationFeatures
OrganizationPresence
OrganizationPresenceDefinition
Gets or Sets systemPresence
The type of definition
OrganizationPresenceDefinitionEntityListing
OrganizationPresenceEntityListing
OrganizationProductEntityListing
OrganizationRoleEntityListing
OrgAuthSettings
OrgOAuthClient
The OAuth Grant/Client type supported by this client.
The state of the OAuth client.
OrgUser
The current state for this user.
OrgWhitelistSettings
OrphanRecording
Gets or Sets fileState
Gets or Sets mediaType
The status of the orphaned recording's conversation.
Gets or Sets providerType
Gets or Sets region
OrphanRecordingListing
OrphanUpdateRequest
OtherProfileAssignment
OutboundDetailEventTopicOutboundInitEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
OutboundDomain
Sender Type
OutboundDomainEntityListing
OutboundMessagingMessagingCampaignConfigChangeContactSort
Gets or Sets direction
An outbound-messaging messaging campaign email Config
OutboundMessagingMessagingCampaignConfigChangeErrorDetail
An outbound-messaging messaging campaign email address
OutboundMessagingMessagingCampaignConfigChangeMessagingCampaign
Gets or Sets campaignStatus
OutboundMessagingMessagingCampaignConfigChangeObject
An outbound-messaging messaging campaign email address
A reference for a Response
An outbound-messaging messaging campaign SMS Config
A reference for an SmsPhoneNumber
A UriReference for a resource
OutboundMessagingMessagingCampaignProgressEventCampaignProgress
OutboundMessagingMessagingCampaignProgressEventObject
A UriReference for a resource
OutboundRoute
Gets or Sets distribution
Indicates if the resource is active, inactive, or deleted.
OutboundRouteBase
Gets or Sets distribution
Indicates if the resource is active, inactive, or deleted.
OutboundRouteBaseEntityListing
OutboundRouteEntityListing
OutboundSettings
The denominator to be used in determining the compliance abandon rate
Outcome
OutcomeAchievedEvent
OutcomeAchievedEventOutcome
OutcomeAchievement
OutcomeAttributionAsyncResponse
OutcomeAttributionJobStateResponse
State of job.
OutcomeAttributionListing
OutcomeAttributionRequest
OutcomeAttributionResponseListing
OutcomeAttributionResultsResponse
State of the Outcome Attribution entity.
OutcomeConfig
OutcomeListing
OutcomePercentileCondition
OutcomePredictor
OutcomePredictorListing
OutcomePredictorRequest
OutcomeProbabilityCondition
OutcomeQuantileCondition
OutcomeRef
OutcomeRefRequest
OutcomeScore
OutcomeScoresResult
OutlierInfo
OutOfOffice
OutOfOfficeEventOutOfOffice
OutOfOfficeEventUser
OverallBestPoints
OverallBestPointsItem
Best points aggregation interval granularity
Page
PagedNamespaceListing
PagelessDomainEntityListingEvaluationVersion
PagingSpec
Parameter
Gets or Sets domain
Gets or Sets parameterType
Represents the parsed certificate information.
Participant
The reason specifying why participant flagged the conversation.
The current screen recording state for this participant.
This field controls how the UI prompts the agent for a wrapup.
ParticipantAttributes
ParticipantBasic
The reason specifying why participant flagged the conversation.
The current screen recording state for this participant.
This field controls how the UI prompts the agent for a wrapup.
ParticipantInfo
ParticipantMetrics
PasswordRequirements
PatchAction
Media type of action.
PatchActionMap
PatchActionMapScheduleGroups
PatchActionProperties
PatchActionSurvey
PatchActionTarget
PatchActionTemplate
Media type of action described by the action template.
Whether the action template is currently active, inactive or deleted.
PatchBuReschedulingOptionsManagementUnitRequest
PatchBuReschedulingOptionsRequest
PatchBuScheduleRunRequest
PatchCallbackRequest
PatchCallbackResponse
PatchCallToAction
Where the URL should be opened when the user clicks on the call to action button.
PatchCloseButtonStyleProperties
PatchContentOffer
The display mode of Genesys Widgets when displaying content offer.
The layout mode of the text shown to the user when displaying content offer.
PatchContentOfferStyleProperties
PatchContentOfferStylingConfiguration
PatchContentPositionProperties
PatchCtaButtonStyleProperties
Text alignment.
PatchExternalSegment
PatchIntegrationAction
PatchIntegrationActionFields
PatchOutcome
PatchPredictorRequest
PatchSegment
PatchShiftTradeRequest
PatchSurveyQuestion
The customer property that the answer maps to.
Type of survey question.
PatchTextStyleProperties
Text alignment.
PatchUser
PatchWebMessagingOfferFields
PerformanceProfile
PermissionCollectionEntityListing
PermissionDetails
The type of permission requirement
Permissions
Phone
Indicates if the resource is active, inactive, or deleted.
PhoneBase
Indicates if the resource is active, inactive, or deleted.
PhoneBaseEntityListing
PhoneBaseSettings
PhoneCapabilities
Gets or Sets mediaCodecs
PhoneChangeTopicEdgeReference
PhoneChangeTopicLineStatus
PhoneChangeTopicPhone
PhoneChangeTopicPhoneStatus
Gets or Sets operationalStatus
PhoneChangeTopicProvisionInfo
PhoneChangeTopicUserAgentInfo
PhoneColumn
PhoneEntityListing
PhoneEstablishedEvent
PhoneMetaBaseEntityListing
PhoneNumber
PhoneNumberColumn
PhoneNumberStatus
PhonesReboot
PhoneStatus
The status of the primary or secondary Edges assigned to the phone lines.
The Operational Status of this phone
The phone status's edge assignment type.
PhoneTransferEvent
Indicates the desired type of transfer.
Phrase
The phrase sentiment, default value is Unspecified.
The phrase strictness, default value is null
PhraseAssociations
PhysicalInterfaceEntityListing
PINConfiguration
PingIdentity
PinnedMessageRequest
PlanningGroup
PlanningGroupList
PlanningGroupReference
PlanningPeriodSettings
Policy
PolicyActions
PolicyConditions
This condition is to filter out conversation with and without customer participation.
Gets or Sets directions
Gets or Sets mediaTypes
PolicyCreate
PolicyEntityListing
PolicyErrorMessage
PolicyErrors
PolicyUpdate
Settings concerning position
The alignment for position
PossibleWorkShiftsForWeek
Definition of an Action to be created or updated.
The schemas defining all of the expected requests/inputs.
The schemas defining all of the expected responses/outputs.
PostTextMessage
Message type
PostTextRequest
Gets or Sets botChannels
If the channels list contains a 'Messaging' item and the messaging platform is known, include it here to get accurate analytics
PostTextResponse
The state of the bot after completion of the request
PredictionResults
Indicates the estimated wait time Formula
Indicates the media type scope of this estimated wait time
PredictiveRouting
Predictor
The predictor state.
PredictorListing
PredictorModel
The media type of the model.
PredictorModelBrief
The media type of the model.
The state of the model
PredictorModelFeature
The type of feature.
PredictorModelFeatureListing
PredictorModelRetrainingError
Error code describing model training failure.
PredictorModels
PredictorSchedule
The predictor schedule type.
PredictorWorkloadBalancing
PresenceDefinition
PresenceDetailQueryClause
Boolean operation to apply to the provided predicates
PresenceDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
PresenceDetailQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
PresenceEventOrganizationPresence
PresenceEventUserPresence
PresenceSettings
ProcessScheduleUpdateUploadRequest
ProfileWithDateRange
Program
ProgramJob
Gets or Sets state
ProgramJobRequest
ProgramMappings
ProgramMappingsRequest
ProgramRequest
ProgramsEntityListing
ProgramsMappingsEntityListing
ProgramTranscriptionEngines
ProgressConsultTransferEvent
ProgressTransferEvent
Prompt
PromptAsset
Audio upload status
PromptAssetCreate
Audio upload status
PromptAssetEntityListing
PromptEntityListing
PropertyChange
PropertyIndexRequest
ProvisionInfo
Draft to be published
PublishedSurveyFormReference
PublishForm
PublishProgramTopicsDefinitionsJob
Gets or Sets state
PublishScriptRequestData
PublishTopicTopicsDefinitionsJob
Gets or Sets state
PunctualityEvent
PureCloud
PureEngage
QMAuditQueryRequest
QualityAuditLogMessage
Action that took place.
Type of the entity that was impacted.
The level of this audit message.
Name of the service that logged this audit message.
The status of the action of this audit message.
QualityAuditQueryExecutionResultsResponse
QualityAuditQueryExecutionStatusResponse
Status of the audit query execution request.
QualityAuditQueryFilter
Name of the property to filter.
QualityEvaluationScoreItem
Gets or Sets mediaTypes
QueryAdherenceExplanationsResponse
Query integrations for agents request
A criteria type that can be used in tandem with other criteria type to create queries of executionData
Gets or Sets criteriaGroups
The is the name of the criteria that can be queried.
The type of data for the criteria (string, int, etc).
QueryDivision
QueryFacetInfo
QueryRequest
QueryRequestClause
The logic used to combine the predicates
QueryRequestFilter
The logic used to combine the clauses
QueryRequestPredicate
The dimension to be filtered
QueryResponseData
QueryResponseGroupedData
QueryResponseMetric
The metric this applies to
QueryResponseStats
QueryResult
QueryResults
QueryTimeOffIntegrationStatusRequest
QueryTimeOffLimitValuesRequest
QueryTimeOffLimitValuesResponse
QueryWaitlistPositionsRequest
Queue
The Scoring Method for the queue
The skill evaluation method to use when routing conversations.
QueueConversationCallbackEventTopicCallbackConversation
QueueConversationCallbackEventTopicCallbackMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationCallbackEventTopicConversationRoutingData
QueueConversationCallbackEventTopicDetail
QueueConversationCallbackEventTopicDialerPreview
QueueConversationCallbackEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationCallbackEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationCallbackEventTopicPhoneNumberColumn
QueueConversationCallbackEventTopicScoredAgent
QueueConversationCallbackEventTopicUriReference
QueueConversationCallbackEventTopicVoicemail
current state of the voicemail upload
QueueConversationCallbackEventTopicWrapup
QueueConversationCallEventTopicCallConversation
Gets or Sets recordingState
QueueConversationCallEventTopicCallMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets recordingState
Gets or Sets state
QueueConversationCallEventTopicConversationRoutingData
QueueConversationCallEventTopicDetail
QueueConversationCallEventTopicErrorBody
QueueConversationCallEventTopicFaxStatus
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationCallEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationCallEventTopicScoredAgent
QueueConversationCallEventTopicUriReference
QueueConversationCallEventTopicWrapup
QueueConversationChatEventTopicChatConversation
QueueConversationChatEventTopicChatMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationChatEventTopicConversationRoutingData
QueueConversationChatEventTopicDetail
QueueConversationChatEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationChatEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationChatEventTopicScoredAgent
QueueConversationChatEventTopicUriReference
QueueConversationChatEventTopicWrapup
QueueConversationCobrowseEventTopicCobrowseConversation
QueueConversationCobrowseEventTopicCobrowseMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationCobrowseEventTopicConversationRoutingData
QueueConversationCobrowseEventTopicDetail
QueueConversationCobrowseEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationCobrowseEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationCobrowseEventTopicScoredAgent
QueueConversationCobrowseEventTopicUriReference
QueueConversationCobrowseEventTopicWrapup
QueueConversationEmailEventTopicAttachment
QueueConversationEmailEventTopicConversationRoutingData
QueueConversationEmailEventTopicDetail
QueueConversationEmailEventTopicEmailConversation
QueueConversationEmailEventTopicEmailMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationEmailEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationEmailEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationEmailEventTopicScoredAgent
QueueConversationEmailEventTopicUriReference
QueueConversationEmailEventTopicWrapup
Address and name data for a call endpoint.
A communication's after-call work data.
The communication's after-call work state.
QueueConversationEventTopicAttachment
QueueConversationEventTopicCall
Whether a call is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
State of recording on this call.
Gets or Sets state
QueueConversationEventTopicCallback
The direction of the call
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationEventTopicChat
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationEventTopicCobrowse
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationEventTopicConversation
Information on how a communication should be routed to an agent.
Fields identifying the destination of a given conversation command.
The preview data to be used when this callback is a Preview.
QueueConversationEventTopicDisconnectReason
Disconnect reason protocol type.
QueueConversationEventTopicEmail
Whether an email is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Detailed information about an error response.
Extra information on fax transmission.
Fields identifying the initiator of a given conversation command.
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationEventTopicMessage
Whether a message is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Indicates the type of message platform from which the message originated.
QueueConversationEventTopicMessageDetails
Indicates the delivery status of the message.
QueueConversationEventTopicMessageMedia
Metadata information about a message.
QueueConversationEventTopicMessageMetadataContent
QueueConversationEventTopicMessageMetadataEvent
QueueConversationEventTopicMessageSticker
Fields identifying the entity that updated the command.
The number of peer participants from the perspective of the participant in the conference.
QueueConversationEventTopicParticipant
The current screen recording state for this participant.
QueueConversationEventTopicPhoneNumberColumn
QueueConversationEventTopicRecentTransfer
Gets or Sets state
The type of transfer to perform.
QueueConversationEventTopicScoredAgent
QueueConversationEventTopicScreenshare
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationEventTopicSocialExpression
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
A UriReference for a resource
QueueConversationEventTopicVideo
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
The voicemail data to be used when this callback is an ACD voicemail.
current state of the voicemail upload
Information about the workflow.
Call wrap up or disposition data.
QueueConversationMessageEventTopicConversationRoutingData
QueueConversationMessageEventTopicDetail
QueueConversationMessageEventTopicErrorBody
QueueConversationMessageEventTopicErrorDetails
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationMessageEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationMessageEventTopicMessageConversation
QueueConversationMessageEventTopicMessageDetails
Gets or Sets messageStatus
QueueConversationMessageEventTopicMessageMedia
QueueConversationMessageEventTopicMessageMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
Gets or Sets type
QueueConversationMessageEventTopicMessageMetadata
QueueConversationMessageEventTopicMessageMetadataContent
QueueConversationMessageEventTopicMessageMetadataEvent
QueueConversationMessageEventTopicMessageSticker
QueueConversationMessageEventTopicScoredAgent
QueueConversationMessageEventTopicUriReference
QueueConversationMessageEventTopicWrapup
QueueConversationScreenShareEventTopicConversationRoutingData
QueueConversationScreenShareEventTopicDetail
QueueConversationScreenShareEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationScreenShareEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationScreenShareEventTopicScoredAgent
QueueConversationScreenShareEventTopicScreenShareConversation
QueueConversationScreenShareEventTopicScreenShareMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationScreenShareEventTopicUriReference
QueueConversationScreenShareEventTopicWrapup
Address and name data for a call endpoint.
A communication's after-call work data.
The communication's after-call work state.
QueueConversationSocialExpressionEventTopicAttachment
QueueConversationSocialExpressionEventTopicCall
Whether a call is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
State of recording on this call.
Gets or Sets state
QueueConversationSocialExpressionEventTopicCallback
The direction of the call
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationSocialExpressionEventTopicChat
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationSocialExpressionEventTopicCobrowse
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationSocialExpressionEventTopicConversation
Information on how a communication should be routed to an agent.
Fields identifying the destination of a given conversation command.
The preview data to be used when this callback is a Preview.
QueueConversationSocialExpressionEventTopicDisconnectReason
Disconnect reason protocol type.
QueueConversationSocialExpressionEventTopicEmail
Whether an email is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Detailed information about an error response.
Extra information on fax transmission.
Fields identifying the initiator of a given conversation command.
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationSocialExpressionEventTopicMessage
Whether a message is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Indicates the type of message platform from which the message originated.
QueueConversationSocialExpressionEventTopicMessageDetails
Indicates the delivery status of the message.
QueueConversationSocialExpressionEventTopicMessageMedia
Metadata information about a message.
QueueConversationSocialExpressionEventTopicMessageMetadataContent
QueueConversationSocialExpressionEventTopicMessageMetadataEvent
QueueConversationSocialExpressionEventTopicMessageSticker
Fields identifying the entity that updated the command.
The number of peer participants from the perspective of the participant in the conference.
QueueConversationSocialExpressionEventTopicParticipant
The current screen recording state for this participant.
QueueConversationSocialExpressionEventTopicPhoneNumberColumn
QueueConversationSocialExpressionEventTopicRecentTransfer
Gets or Sets state
The type of transfer to perform.
QueueConversationSocialExpressionEventTopicScoredAgent
QueueConversationSocialExpressionEventTopicScreenshare
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationSocialExpressionEventTopicSocialExpression
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
A UriReference for a resource
QueueConversationSocialExpressionEventTopicVideo
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
The voicemail data to be used when this callback is an ACD voicemail.
current state of the voicemail upload
Information about the workflow.
Call wrap up or disposition data.
Address and name data for a call endpoint.
A communication's after-call work data.
The communication's after-call work state.
QueueConversationVideoEventTopicAttachment
QueueConversationVideoEventTopicCall
Whether a call is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
State of recording on this call.
Gets or Sets state
QueueConversationVideoEventTopicCallback
The direction of the call
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationVideoEventTopicChat
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationVideoEventTopicCobrowse
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationVideoEventTopicConversation
Information on how a communication should be routed to an agent.
Fields identifying the destination of a given conversation command.
The preview data to be used when this callback is a Preview.
QueueConversationVideoEventTopicDisconnectReason
Disconnect reason protocol type.
QueueConversationVideoEventTopicEmail
Whether an email is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Detailed information about an error response.
Extra information on fax transmission.
Fields identifying the initiator of a given conversation command.
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationVideoEventTopicMessage
Whether a message is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Indicates the type of message platform from which the message originated.
QueueConversationVideoEventTopicMessageDetails
Indicates the delivery status of the message.
QueueConversationVideoEventTopicMessageMedia
Metadata information about a message.
QueueConversationVideoEventTopicMessageMetadataContent
QueueConversationVideoEventTopicMessageMetadataEvent
QueueConversationVideoEventTopicMessageSticker
Fields identifying the entity that updated the command.
The number of peer participants from the perspective of the participant in the conference.
QueueConversationVideoEventTopicParticipant
The current screen recording state for this participant.
QueueConversationVideoEventTopicPhoneNumberColumn
QueueConversationVideoEventTopicRecentTransfer
Gets or Sets state
The type of transfer to perform.
QueueConversationVideoEventTopicScoredAgent
QueueConversationVideoEventTopicScreenshare
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationVideoEventTopicSocialExpression
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
A UriReference for a resource
QueueConversationVideoEventTopicVideo
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
The voicemail data to be used when this callback is an ACD voicemail.
current state of the voicemail upload
Information about the workflow.
Call wrap up or disposition data.
QueueEmailAddress
QueueEntityListing
QueueMediaSettings
QueueMember
QueueMemberEntityListing
QueueMemberEntityListingV1
QueueMessagingAddresses
QueueObservationDataContainer
QueueObservationQuery
Gets or Sets detailMetrics
Gets or Sets metrics
QueueObservationQueryClause
Boolean operation to apply to the provided predicates
QueueObservationQueryFilter
Boolean operation to apply to the provided predicates and clauses
QueueObservationQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
QueueObservationQueryResponse
QueueReference
QueueRequest
The Scoring Method for the queue
The skill evaluation method to use when routing conversations.
QueueUserEventTopicObject
QueueUserEventTopicQueueMember
QueueUserEventTopicUserReference
QueueUtilizationDiagnostic
QuickReply
Specifies the type of action that is triggered upon clicking the quick reply.
Reaction
The reaction to take for a given call analysis result.
RealTimeAdherenceExplanation
The status of the adherence explanation
RecallEntry
Recipient
The messenger type for this recipient
Additional identifiers for describing messaging recipient.
Type of the Identifier
RecipientFlow
RecipientListing
RecipientRequest
Record
Recording
The type of archive medium used.
Represents the current file state for a recording.
Status of a recording that cannot be returned because of an error
Role of the file recording.
RecordingAnnotationFlow
RecordingAnnotationQueue
RecordingArchiveRestoreTopicMediaResult
RecordingArchiveRestoreTopicRecording
Structured template button object.
User actions available on the content.
Story object.
Type of ephemeral story attachment.
RecordingEmailMessage
RecordingEncryptionConfiguration
Type should be LocalKeyManager or KmsSymmetric when create or update Key configurations; 'Native' for disabling configuration.
RecordingEncryptionConfigurationListing
RecordingEventMediaResult
RecordingEventRecording
RecordingJob
The current state of the job.
RecordingJobEntityListing
RecordingJobFailedRecording
RecordingJobsQuery
Operation to perform bulk task.
RecordingMessagingMessage
Indicates the content type for this message
RecordingMetadata
The type of archive medium used.
Represents the current file state for a recording.
RecordingRetention
The type of archive medium used.
RecordingRetentionCursorEntityListing
RecordingSettings
RecordingTranscodeCompleteTopicMediaResult
RecordingTranscodeCompleteTopicRecording
RecordingUploadReport
The current status of the upload report.
RecordingUploadReportRequest
Report will include uploads with this status
Referrer
Type of referrer (e.g.
RegionTimeZone
RegisterArchitectJobResponse
Relationship
RelationshipListing
ReplacementTerm
Gets or Sets type
ReplaceRequest
ReplaceResponse
Gets or Sets uploadMethod
ReplyToEmailAddress
ReportingDataExportTopicDataExportNotification
Gets or Sets exportErrorMessagesType
Gets or Sets exportFormat
Gets or Sets inner
Gets or Sets status
Gets or Sets viewType
ReportingExportJobListing
ReportingExportJobRequest
The user supplied csv delimiter string value either of type 'comma' or 'semicolon' permitted for the export request
Indicates the duration format for the exports
The requested format of the exported data
The type of view export job to be created
ReportingExportJobResponse
The user supplied csv delimiter string value either of type 'comma' or 'semicolon' permitted for the export request
Indicates the duration format for the exports
The error message in case the export request failed
The requested format of the exported data
Gets or Sets inner
The current status of the export request
The type of view export job to be created
ReportingExportMetadataJobListing
ReportingExportMetadataJobResponse
The view type of the export metadata
ReportingInterval
The granularity of the reporting interval period
ReportingTurn
Result of the bot flow 'ask' action.
ReportingTurnAction
Gets or Sets actionType
ReportingTurnIntent
ReportingTurnIntentSlot
ReportingTurnKnowledge
ReportingTurnKnowledgeDocument
ReportingTurnKnowledgeFeedback
ReportingTurnKnowledgeSearch
ReportingTurnsResponse
ReportMetaData
ReportMetaDataEntityListing
ReportRunEntry
Gets or Sets runStatus
ReportRunEntryEntityDomainListing
ReportSchedule
ReportScheduleEntityListing
Defines response components of the Action Request.
RequestMapping
Type of the value supplied
Method of finding value to use with Attribute
RequestScoredAgent
ReschedulingManagementUnitResponse
ReschedulingOptionsRunResponse
ResolutionAggregateDataContainer
ResolutionAggregateQueryClause
Boolean operation to apply to the provided predicates
ResolutionAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
ResolutionAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
ResolutionAggregationView
Type of view you wish to create
Target metric name
ResolutionAsyncAggregateQueryResponse
ResolutionAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
ResolutionDetailQueryClause
Boolean operation to apply to the provided predicates
ResolutionDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
ResolutionDetailQueryPredicate
Left hand side for metric predicates
Optional operator, default is matches
Optional type, can usually be inferred
ResourceConditionNode
Gets or Sets conjunction
Gets or Sets operator
ResourceConditionValue
Gets or Sets type
ResourcePermissionPolicy
Contains information about a response.
The interaction type for this response.
The response type represented by the response.
ResponseAsset
ResponseAssetFilter
How to apply this search criteria against other criteria.
ResponseAssetRequest
ResponseAssetSearchRequest
The sort order for results
ResponseAssetSearchResults
ResponseAssetStatus
Upload status of the asset
Defines response components of the Action Request.
Query result list
ResponseEntityListing
Used to filter response queries
Filter operation: IN, EQUALS, NOTEQUALS.
Used to query for responses
Used to return response query results
ResponseSet
ResponseSetEntityListing
Contains information about the substitutions associated with a response.
Contains information about the text associated with a response.
Response text content type.
RestErrorDetail
RestorePresenceSettings
ResultCounters
RetentionDuration
ReverseWhitepagesLookupResult
ReviewAssessmentResults
Ring
RoleDivision
RoleDivisionGrants
RoleDivisionPair
Room
The type of room
RoomUpdateRequest
RoutePathRequest
The media type of the given queue to associate with the route path
RoutePathResponse
The media type of the given queue associated with the route path
RoutingActivityData
RoutingActivityEntityData
RoutingActivityMetricValue
metric
RoutingActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
RoutingActivityQueryClause
Boolean operation to apply to the provided predicates
RoutingActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
RoutingActivityQueryMetric
The requested metric
RoutingActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
RoutingActivityResponse
Dimension that is used as an entityId
RoutingConversationAttributesRequest
RoutingConversationAttributesResponse
RoutingData
RoutingEstablishedEvent
RoutingRule
matching operator.
RoutingSettings
RoutingSkill
The current state for this skill.
RoutingSkillReference
RoutingStatus
Indicates the Routing State of the agent.
RoutingStatusDetailQueryClause
Boolean operation to apply to the provided predicates
RoutingStatusDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
RoutingStatusDetailQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
RoutingTransferEvent
Indicates the desired type of transfer.
RuleSet
RuleSetDiagnostic
Gets or Sets warnings
RuleSetEntityListing
RunNowResponse
Salesforce
Defines a period of time to perform a specific action.
Indicates if the resource is active, inactive, or deleted.
ScheduleActivity
The type of the external activity associated with this activity, if applicable
ScheduleDivisionViewEntityListing
ScheduleEntityListing
ScheduleGenerationMessage
The type of the message
ScheduleGenerationResult
ScheduleGenerationResultSummary
ScheduleGenerationWarning
Gets or Sets noNeedDays
Gets or Sets unableToScheduleRequiredDays
A group of schedules that define the operating hours of an organization.
Indicates if the resource is active, inactive, or deleted.
A schedule group.
ScheduleGroupDivisionViewEntityListing
ScheduleGroupEntityListing
ScheduleInterval
SchedulerMessageArgument
The type of this message parameter
SchedulerMessageSeverityCount
The schedule message severity
SchedulerMessageTypeSeverity
The severity of the message
The type of the message
A schedule.
ScheduleUploadProcessingResponse
The status of the operation
SchedulingNoForecastOptionsRequest
The shift length option to apply if no forecast is supplied
The shift start option to apply if no forecast is supplied
SchedulingOptionsRequest
SchedulingProcessingError
An internal code representing the type of error.
SchedulingSettingsRequest
Start day of weekend for scheduling
SchedulingSettingsResponse
Start day of weekend for scheduling
SchedulingStatusResponse
The status of the scheduling job.
SchedulingTestingOptionsRequest
Schema
SchemaQuantityLimits
Defines a SCIM resource.
Defines a SCIM resource type's schema extension.
Defines a response for a list of SCIM resource types.
Defines a SCIM email address.
The type of email address.
Defines a SCIM error.
The type of SCIM error when httpStatus is a \"400\" error.
External Identifiers of user.
Defines a response for a list of SCIM groups.
Defines the SCIM metadata.
The type of SCIM resource.
Defines a SCIM phone number.
The type of phone number.
Defines a SCIM service provider's configuration.
Defines an authentication scheme in the SCIM service provider's configuration.
The type of authentication scheme.
Defines a \"bulk\" request in the SCIM service provider's configuration.
Defines a \"filter\" request in the SCIM service provider's configuration.
Defines a request in the SCIM service provider's configuration.
Genesys Cloud user extensions to SCIM RFC.
Defines a response for a list of SCIM users.
Defines a user role.
The routing language assigned to a user.
The routing skill assigned to a user.
Defines the creation of a SCIM user.
Defines a SCIM enterprise user.
Defines a SCIM group.
Defines a reference to SCIM groups.
The type of SCIM resource.
Defines a reference to SCIM group members.
The type of SCIM resource.
Defines a SCIM PATCH operation.
The PATCH operation to perform.
Defines a SCIM PATCH request.
A complex type that defines service provider attributes or subattributes and their qualities.
The circumstances under which an attribute can be defined or redefined.
Gets or Sets referenceTypes
The circumstances under which an attribute and its values are returned in response to a GET, PUT, POST, or PATCH request.
The data type of the attribute.
The method by which the service provider enforces the uniqueness of an attribute value.
Defines a SCIM schema.
Defines the list response for SCIM resource types.
Defines a SCIM user.
ScorableSurvey
Gets or Sets status
ScoredAgent
ScreenRecordingMetaData
ScreenRecordingMetaDataRequest
ScreenRecordingSession
ScreenRecordingSessionListing
ScreenRecordingSessionRequest
The screen recording session's state.
Screenshare
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
Script
ScriptEntityListing
Details about a scroll percentage event trigger
SdkLibrary
SearchAggregation
Gets or Sets order
The type of aggregation to perform
SearchCriteria
How to apply this search criteria against other criteria
Gets or Sets type
SearchRequest
The sort order for results
SearchShiftTradeResponse
SearchShiftTradesRequest
SearchShiftTradesResponse
SearchSort
The sort order for results
SearchUpdateRequest
SecondaryPresence
Section
SecureSession
The current state of a secure session
SecureSessionEntityListing
SecurityProfile
SecurityProfileEntityListing
Segment
SegmentAssignedEvent
SegmentAssignedEventSegment
The target entity that a segment applies to.
SegmentAssignment
State of the segment assignment.
SegmentAssignmentEvent
SegmentAssignmentListing
SegmentAssignmentSegment
The target entity that a segment applies to.
SegmentAssignmentSession
SegmentDetailQueryClause
Boolean operation to apply to the provided predicates
SegmentDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
SegmentDetailQueryPredicate
Left hand side for dimension predicates
Left hand side for metric predicates
Optional operator, default is matches
Left hand side for property predicates
Optional type, can usually be inferred
SegmentEstimateCount
SegmentListing
SegmentUrl
SelectedAnswer
SelectedColumns
Details about a selector event trigger
SendAgentlessOutboundMessageRequest
The recipient messaging address messenger type.
SendAgentlessOutboundMessageResponse
Type of messenger.
SendMessageBody
SentimentFeedback
The sentiment feedback value for the given phrase
SentimentFeedbackEntityListing
SequenceSchedule
ServerDate
ServiceContext
ServiceGoalTemplate
ServiceGoalTemplateImpactOverride
ServiceGoalTemplateList
ServiceGoalTemplateReference
ServiceLevel
Session
Last ACD outcome for the conversation.
Disconnect reason for the last user connected to the conversation.
The original direction of the conversation.
SessionEndDetails
The type of termination handling that resulted in the session end.
SessionLastEvent
SessionListing
SessionSegmentAssignment
SetContentTemplateActionSettings
SetRecordingState
The value of the recordingState to set.
SetSmsPhoneNumberActionSettings
SetTimeOffIntegrationStatusRequest
The integration status value for the time off request
SetTimeOffLimitValuesRequest
SettingDirection
Status for the Inbound Direction
Status for the Outbound Direction
Settings
SetUuiDataRequest
SetWrapperDayOfWeek
Gets or Sets values
SetWrapperRoutePathRequest
SetWrapperString
SetWrapperSyncTimeOffProperty
Gets or Sets values
Share
Gets or Sets memberType
Gets or Sets sharedEntityType
SharedEntity
SharedResponse
ShareEntityListing
ShiftStartVariance
Gets or Sets applicableDays
ShiftTradeActivityPreviewResponse
ShiftTradeActivityRule
The action this rule invokes
The activity category to which to apply this rule
ShiftTradeListResponse
ShiftTradeMatchesSummaryResponse
ShiftTradeMatchReviewResponse
ShiftTradeMatchReviewUserResponse
ShiftTradeMatchViolation
The type of constraint violation
ShiftTradeNotification
The new state of the shift trade, null if there was no change
ShiftTradePreviewResponse
ShiftTradeResponse
The state of this shift trade
ShiftTradeSettings
How to handle one-sided shift trades
How to handle shift trades which involve unequal paid times
How to handle shift trades which result in violations of weekly maximum paid time constraint
How to handle shift trades which result in violations of weekly minimum paid time constraint
ShortTermForecastingSettings
ShortTermForecastReference
ShrinkageOverride
ShrinkageOverrides
Signature
The configuration to indicate when the signature of a conversation has to be included
SignedData
SignedUrlResponse
SingleWorkdayAveragePoints
SingleWorkdayAverageValues
SipDownloadResponse
SIPSearchPublicRequest
SipSearchResult
Site
Media model for the site
Indicates if the resource is active, inactive, or deleted.
SiteConnection
Media model for the current site.
Connection method from site to site (Direct, Indirect, CloudProxy
SiteEntityListing
SkillEntityListing
SkillGroup
SkillGroupCondition
Operator that will be applied to the conditions
SkillGroupDefinition
SkillGroupEntityListing
SkillGroupLanguageCondition
Comparator that will be applied to the proficiency
SkillGroupMemberDivisionList
SkillGroupMemberDivisions
SkillGroupMemberEntityListing
SkillGroupRoutingCondition
Comparator that will be applied to the proficiency
SkillGroupWithMemberDivisions
SkillsToRemove
A filter that logs both requests and responses to SLF4J.
A filter that logs both requests and responses to SLF4J.
The level of detail to log
NONE - don't log anything
MINIMAL - only log the verb, url, and response code
HEADERS - as above, but also log all the headers for both the request and response
FULL - as above, but also log the full body for both the request and response
SmsAddress
SmsAddressEntityListing
SmsAddressProvision
SmsAvailablePhoneNumber
The address requirement needed for provisioning this number.
Gets or Sets capabilities
The type of phone number available for provisioning.
SMSAvailablePhoneNumberEntityListing
SmsConfig
SmsPhoneNumber
Renewal time period of this phone number, if the phoneNumberType is shortcode.
Gets or Sets capabilities
Status of the provisioned phone number.
Type of the phone number provisioned.
BillingType of this phone number, if the phoneNumberType is shortcode.
SmsPhoneNumberEntityListing
SmsPhoneNumberImport
Type of the phone number provisioned.
SmsPhoneNumberProvision
Type of the phone number provisioned.
SmsPhoneNumberRef
SmsProvisioningStatus
Provisioning action
Provisioning state
SocialExpression
System defined string indicating what caused the communication to disconnect.
The connection state of this communication.
SocialHandle
Gets or Sets type
SortItem
Source
The type of source
SourceConfiguration
SourceEntityListing
SourcePlanningGroupRequest
SpeechTextAnalyticsSettingsRequest
SpeechTextAnalyticsSettingsResponse
StarrableDivision
StatEventCampaignTopicIntervalMetrics
StatEventCampaignTopicMetricStats
StatEventCampaignTopicStatsNotification
StatEventFlowOutcomeTopicIntervalMetrics
StatEventFlowOutcomeTopicMetricStats
StatEventFlowOutcomeTopicStatsNotification
StatEventFlowTopicIntervalMetrics
StatEventFlowTopicMetricStats
StatEventFlowTopicStatsNotification
StatEventQueueTopicIntervalMetrics
StatEventQueueTopicMetricStats
StatEventQueueTopicStatsNotification
StatEventUserTopicIntervalMetrics
StatEventUserTopicMetricStats
StatEventUserTopicStatsNotification
StatEventWrapUpCodeTopicIntervalMetrics
StatEventWrapUpCodeTopicMetricStats
StatEventWrapUpCodeTopicStatsNotification
Station
Gets or Sets status
StationEntityListing
StatisticalResponse
StatisticalSummary
StatusChange
The namespace for the status change
The status the change request transitioned from
The reason for rejecting the limit override request
The status the change request transitioned to
StopSettings
StorySetting
StreetAddress
SubjectDivisionGrants
Gets or Sets type
SubjectDivisionGrantsEntityListing
SubjectDivisions
SubscriberResponse
Subscription
SubscriptionOverviewUsage
SuggestSearchCriteria
How to apply this search criteria against other criteria
SuggestSearchRequest
SupportCenterCategory
SupportCenterCompactCategoryModuleTemplate
SupportCenterCustomMessage
Type of the message
SupportCenterDetailedCategoryModuleSidebar
SupportCenterDetailedCategoryModuleTemplate
SupportCenterFeedbackSettings
SupportCenterGlobalStyle
SupportCenterHeroStyle
SupportCenterImage
SupportCenterImageSource
SupportCenterModuleSetting
Screen module type
SupportCenterScreen
The type of the screen
Settings concerning support center
Router type for support center
SupportCenterStyleSetting
Supported content profile for inbound and outbound messages
SupportedContentListing
Reference to supported content profile associated with the integration
SupportedDialectsEntityListing
SupportedLanguage
Survey
Gets or Sets status
SurveyAggregateDataContainer
SurveyAggregateQueryClause
Boolean operation to apply to the provided predicates
SurveyAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
SurveyAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
SurveyAggregateQueryResponse
SurveyAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
SurveyAggregationView
Type of view you wish to create
Target metric name
SurveyAssignment
SurveyAsyncAggregateQueryResponse
SurveyAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
SurveyDetailQueryClause
Boolean operation to apply to the provided predicates
SurveyDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
SurveyDetailQueryPredicate
Left hand side for dimension predicates
Left hand side for metric predicates
Optional operator, default is matches
Optional type, can usually be inferred
SurveyErrorDetails
SurveyForm
SurveyFormAndScoringSet
SurveyFormEntityListing
SurveyQuestion
Gets or Sets type
SurveyQuestionGroup
SurveyQuestionGroupScore
SurveyQuestionScore
SurveyScoringSet
SystemMessageObject
SystemMessageSystemMessage
Gets or Sets reason
Gets or Sets systemTopicType
SystemPresence
SystemPrompt
SystemPromptAsset
Gets or Sets uploadStatus
SystemPromptAssetEntityListing
SystemPromptEntityListing
TagQueryRequest
TagValue
TagValueEntityListing
TargetPerformanceProfile
TaskManagementAggregateDataContainer
TaskManagementAggregateQueryClause
Boolean operation to apply to the provided predicates
TaskManagementAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
TaskManagementAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
TaskManagementAggregateQueryResponse
TaskManagementAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
TaskManagementAggregationView
Type of view you wish to create
Target metric name
TaskManagementAsyncAggregateQueryResponse
TaskManagementAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Team
TeamActivityData
TeamActivityEntityData
TeamActivityMetricValue
metric
TeamActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
TeamActivityQueryClause
Boolean operation to apply to the provided predicates
TeamActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
TeamActivityQueryMetric
The requested metric
TeamActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
TeamActivityResponse
Dimension that is used as an entityId
TeamAddMemberFailure
Specific reason the member could not be added.
TeamEntityListing
TeamMemberAddListingResponse
TeamMemberEntityListing
TeamMembers
TeamReference
TeamSearchCriteria
How to apply this search criteria against other criteria
Search Type
TeamSearchRequest
The sort order for results
TeamsSearchResponse
TemplateParameter
TermAttribute
Gets or Sets type
TestExecutionOperationResult
TestExecutionResult
Results from evaluating matching criteria against test input
Information about the Trigger test mode processing step
TestMessage
Information about event test mode execution
Information about trigger test mode execution
Basic identifying information about a trigger
Information about the Trigger test mode schema validation step
Information about the Trigger test mode target validation step
Channel information relevant to a bot flow.
Gets or Sets inputModes
The name of the channel.
Gets or Sets outputModes
Settings for a next-action of disconnecting, including the reason code for the disconnect.
The reason for the disconnect.
Settings for an input event to the bot flow indicating an error has occurred.
Settings for a next-action of exiting the bot flow.
The reason for the exit.
Description of the Bot Flow.
Settings for launching an instance of a bot flow.
Information related to a successful launch of a bot flow.
Describes a flow location.
TextBotFlowMilestone
Flow Outcome data related to a bot flow which is exiting gracefully.
The value of the FlowOutcome.
Settings for a turn request to a bot flow.
Indicates the type of input event being requested.
Information related to a success bot flow turn request.
Indicates the suggested next action.
Input/Output data related to a bot flow which is exiting gracefully.
Mode constraints to observe when operating on a bot flow.
Prompt information related to a bot flow turn.
Prompt information related to a bot flow turn.
Data for a single bot flow prompt segment.
The segment type which describes any semantics about the 'text' and also indicates which other field might include additional relevant info.
Mode constraints to observe when operating on a bot flow.
Data for a single bot flow transcript.
A reference to a bot flow turn.
Information about the caller executing a bot flow.
The name of the user agent.
User input data used in a bot flow turn.
Settings for an input event to the bot flow indicating user input is available.
The input mode.
Settings for a next-action of waiting for additional user input and sending the data as an input action to the bot flow.
TextMessageListing
TextStyleProperties
Text alignment.
Ticker
TimeAllowed
TimeInterval
TimeOffBalanceJobReference
The status of the job
TimeOffBalanceJobResponse
The status of the time off balance job
TimeOffBalanceRequest
TimeOffBalanceResponse
TimeOffBalancesResponse
TimeOffIntegrationStatusResponse
The value of integration status for the time off request
TimeOffIntegrationStatusResponseListing
TimeOffLimit
Granularity choice for the time off limit
TimeOffLimitListing
TimeOffLimitRange
Granularity choice for the time off limit
TimeOffLimitReference
TimeOffLimitValueRange
Granularity choice for time off limit
TimeOffPlan
Auto approval rule for this time off plan
TimeOffPlanListing
TimeOffRequest
The status of this time off request
The substatus of this time off request
TimeOffRequestList
TimeOffRequestListing
TimeOffRequestLookup
TimeOffRequestNotification
The status of this time off request
TimeOffRequestQueryBody
Gets or Sets statuses
Gets or Sets substatuses
TimeOffRequestReference
TimeOffRequestResponse
The status of this time off request
The substatus of this time off request
TimeOffRequestSettings
TimeSlot
TimeZoneEntityListing
TimeZoneMappingPreview
TokenInfo
TokenInfoClonedUser
Topic
Gets or Sets participants
Gets or Sets strictness
Cursor listing of Topics.
TopicDuration
TopicJob
Gets or Sets state
TopicJobRequest
TopicOffset
TopicPhrase
TopicRequest
The topic participants, default value is All
The topic strictness, default value is 72
TopicsEntityListing
Touchpoint
Media Type of the touchpoint; allowed values are Email, Message and Voice.
TouchpointResponse
Media Type of the touchpoint; allowed values are Email, Message and Voice.
Outcome Attribution Touchpoint status.
TrainingListing
TranscriptAggregateDataContainer
TranscriptAggregateQueryClause
Boolean operation to apply to the provided predicates
TranscriptAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
TranscriptAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
TranscriptAggregateQueryResponse
TranscriptAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
TranscriptAggregationView
Type of view you wish to create
Target metric name
TranscriptAsyncAggregateQueryResponse
TranscriptAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
TranscriptConversationDetailSearchCriteria
How to apply this search criteria against other criteria
Gets or Sets type
TranscriptConversationDetailSearchRequest
The sort order for results
TranscriptionEngines
Gets or Sets engine
TranscriptionEnginesRequest
TranscriptionSettings
Setting to enable/disable transcription capability
TranscriptionTopicTranscriptAlternative
TranscriptionTopicTranscriptionMessage
TranscriptionTopicTranscriptionRequestStatus
Gets or Sets status
TranscriptionTopicTranscriptResult
Gets or Sets channel
TranscriptionTopicTranscriptWord
Transcripts
TranscriptSearchCriteria
How to apply this search criteria against other criteria
Gets or Sets type
TranscriptSearchRequest
The sort order for results
TranscriptTopic
TranscriptTopics
TranscriptUrl
TranscriptUrls
TransferDestination
TransferInitiator
TransferRequest
Gets or Sets transferType
TransferResponse
The state of the command.
The type of transfer to perform.
TransferResponseModifiedBy
TransferToAgentRequest
Gets or Sets transferType
TransferToExternalRequest
Gets or Sets transferType
TransferToQueueRequest
Gets or Sets transferType
TrendData
Defines a process automation trigger.
TriggerEntityListing
The target of a trigger invocation
The entity type to target
Trunk
Returns Enabled when the trunk base supports the availability interval and it has a value greater than 0.
Returns Enabled when the trunk base supports the registration interval and it has a value greater than 0.
Indicates if the resource is active, inactive, or deleted.
The type of this trunk.
TrunkBase
Indicates if the resource is active, inactive, or deleted.
The type of this trunk base.
TrunkBaseAssignment
TrunkBaseEntityListing
TrunkConnectedStatus
TrunkEntityListing
TrunkErrorInfo
TrunkErrorInfoDetails
TrunkInstanceTopicTrunk
TrunkInstanceTopicTrunkConnectedStatus
TrunkInstanceTopicTrunkErrorInfo
TrunkInstanceTopicTrunkErrorInfoDetails
TrunkInstanceTopicTrunkMetricsNetworkTypeIp
TrunkInstanceTopicTrunkMetricsOptions
TrunkInstanceTopicTrunkMetricsRegisters
TrunkMetabaseEntityListing
TrunkMetrics
TrunkMetricsCalls
TrunkMetricsNetworkTypeIp
TrunkMetricsOptions
TrunkMetricsQoS
TrunkMetricsRegisters
TrunkMetricsTopicTrunkMetrics
TrunkMetricsTopicTrunkMetricsCalls
TrunkMetricsTopicTrunkMetricsQoS
TrunkMetricsTopicUriReference
TrunkRecordingEnabledCount
TrustCreate
Trustee
TrusteeAuditQueryRequest
TrusteeAuthorization
TrusteeBillingOverview
The subscription type.
TrustEntityListing
TrustGroup
Active, inactive, or deleted state.
Type of group.
Who can view this group
TrustGroupEntityListing
TrustMemberCreate
Trustor
TrustorAuditQueryRequest
TrustorEntityListing
TrustRequest
TrustRequestCreate
TrustUpdate
TrustUser
The current state for this user.
TrustUserDetails
TrustUserEntityListing
TtsEngineEntity
TtsEngineEntityListing
TtsSettings
TtsVoiceEntity
TtsVoiceEntityListing
User information for a twitter account
TwitterIntegration
Status of asynchronous create operation
The type of twitter account to be used for the integration
TwitterIntegrationEntityListing
TwitterIntegrationRequest
The type of twitter account to be used for the integration
TypingSetting
UCI10n
UCIcon
UC Integration UI configuration data
integrationPresenceType
UCIntegrationListing
Update a Genesys Cloud user's presence from a given 3rd-party integration
Presence from a given source for a user
UnansweredGroup
UnansweredGroups
UnansweredGroupSuggestedDocument
UnansweredPhrase
UnansweredPhraseGroup
UnansweredPhraseGroupPatchRequestBody
UnansweredPhraseGroupUpdateResponse
UnifiedGeneralTopic
Gets or Sets status
UnifiedGeneralTopicEntityListing
UnpublishedProgramsEntityListing
UnreadFields
UnreadMetric
UnreadStatus
UpdateActionInput
UpdateActivityCodeRequest
The activity code's category.
UpdateAdherenceExplanationStatusRequest
The status of the adherence explanation
UpdateAnalyticsDataRetentionRequest
UpdateBusinessUnitRequest
UpdateBusinessUnitSettingsRequest
The start day of week for this business unit
Update coaching appointment request
The status of the coaching appointment.
UpdateContactColumnActionSettings
The type of update to make to the specified contact column(s).
Definition of an Action Draft to be created or updated.
UpdateManagementUnitRequest
UpdateNotificationResponse
UpdateNotificationsRequest
UpdateNotificationsResponse
UpdatePlanningGroupRequest
UpdateScheduleUploadResponse
UpdateScheduleUploadSchema
UpdateServiceGoalTemplate
UpdateTimeOffLimitRequest
UpdateTimeOffPlanRequest
Auto approval rule for the time off plan.
UpdateTriggerRequest
UpdateUser
The state of the user.
UpdateWorkPlanRotationAgentRequest
UpdateWorkPlanRotationRequest
UploadUrlRequest
Gets or Sets serverSideEncryption
UploadUrlRequestBody
UploadUrlResponse
UrlCondition
The comparison operator.
UrlResponse
Usage
UsageExecutionResult
UsageItem
Gets or Sets type
User
The current state for this user.
UserActivityData
UserActivityEntityData
UserActivityMetricValue
metric
UserActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
UserActivityQueryClause
Boolean operation to apply to the provided predicates
UserActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
UserActivityQueryMetric
The requested metric
UserActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
UserActivityResponse
Dimension that is used as an entityId
UserAgentInfo
UserAggregateDataContainer
UserAggregateQueryClause
Boolean operation to apply to the provided predicates
UserAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
UserAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
UserAggregateQueryResponse
UserAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
UserAggregationView
Type of view you wish to create
Target metric name
Details for a UserApp
Configuration information for the integration
UserAppEntityListing
UserAsyncAggregateQueryResponse
UserAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
UserAuthorization
UserAvailableTimes
UserBestPoints
UserBestPointsItem
Best points aggregation interval granularity
UserConversationsEventMediaSummary
UserConversationsEventMediaSummaryDetail
UserConversationsEventUserConversationSummary
UserConversationSummary
UserDetailQueryClause
Boolean operation to apply to the provided predicates
UserDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
UserDetailQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
UserDetailsDatalakeAvailabilityTopicDataAvailabilityChangeNotification
UserDetailsQuery
Sort the result set in ascending/descending order.
UserDevice
type of the device; ios or android
UserEndDetailEventTopicUserEndEvent
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets mediaType
Gets or Sets messageType
UserEntityListing
UserEstablishedEvent
UserExpands
Defines a link between an External Identifier and Authority pair to a Entity Type and Entity Identifier pair.
UserGreetingEventGreeting
UserGreetingEventGreetingAudioFile
UserGreetingEventGreetingOwner
UserImage
UserInsightsTrend
Granularity
UserLanguageEntityListing
UserLicenses
UserLicensesEntityListing
UserListScheduleRequestBody
UserMe
The current state for this user.
UserObservationDataContainer
UserObservationQuery
Gets or Sets detailMetrics
Gets or Sets metrics
UserObservationQueryClause
Boolean operation to apply to the provided predicates
UserObservationQueryFilter
Boolean operation to apply to the provided predicates and clauses
UserObservationQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
UserObservationQueryResponse
UserParam
UserPresence
UserPresenceEvent
UserPrimarySource
UserProfile
The state of the user resource
UserProfileEntityListing
UserProfilesInDateRange
UserProfilesInDateRangeRequest
UserQueue
The Scoring Method for the queue
The skill evaluation method to use when routing conversations.
UserQueueEntityListing
UserRecording
UserRecordingEntityListing
UserReference
UserReferenceWithName
Represents an organization language assigned to a user.
Activate or deactivate this routing language.
Represents an organization language assigned to a user.
Represents an organization skill assigned to a user.
Activate or deactivate this routing skill.
Represents an organization skill assigned to a user.
Error information that the Public API will receive in a response body.
UserRoutingStatusEvent
The agent's current routing status.
UserRoutingStatusObject
UserRoutingStatusRoutingStatus
Indicates the Routing State of the agent.
UserRoutingStatusUserParam
UserRoutingStatusUserRoutingStatus
UserSchedule
UserScheduleActivity
UserScheduleAdherence
Activity in which the user is actually engaged
The user's current adherence state
The impact of the user's current adherenceState
Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue
Activity for which the user is scheduled
Actual underlying system presence value
UserScheduleAdherenceListing
UserScheduleContainer
UserScheduleFullDayTimeOffMarker
UserScheduleShift
UserSearchCriteria
How to apply this search criteria against other criteria
Search Type
UserSearchRequest
Gets an integration presence for users instead of their defaults.
The sort order for results
UserSkillEntityListing
UserSkillGroupEntityListing
UsersSearchResponse
UserStartDetailEventTopicUserStartEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
UserState
Reason for a change in the user's state.
User's current state.
UserStation
UserStationChangeTopicUser
UserStationChangeTopicUserStation
UserStationChangeTopicUserStations
UserStations
UserTimeOffIntegrationStatusResponse
The value of integration status for the time off request
UserTimeOffIntegrationStatusResponseListing
UserTimeOffRequestReference
UserTokensTopicTokenNotification
UserTokensTopicUriReference
UserTransferEvent
Indicates the desired type of transfer.
Utilization
UtilizationLabel
UtilizationTag
UtilizationTagEntityListing
Utterance
V2ConversationMessageTypingEventForUserTopicConversationButtonComponent
V2ConversationMessageTypingEventForUserTopicConversationContentActions
V2ConversationMessageTypingEventForUserTopicConversationContentAttachment
Gets or Sets mediaType
V2ConversationMessageTypingEventForUserTopicConversationContentButtonResponse
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicConversationContentGeneric
V2ConversationMessageTypingEventForUserTopicConversationContentLocation
V2ConversationMessageTypingEventForUserTopicConversationContentNotificationTemplate
V2ConversationMessageTypingEventForUserTopicConversationContentQuickReply
Gets or Sets action
V2ConversationMessageTypingEventForUserTopicConversationContentStory
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicConversationEventCoBrowse
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicConversationEventTyping
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicConversationMessageContent
Gets or Sets contentType
V2ConversationMessageTypingEventForUserTopicConversationMessageEvent
Gets or Sets eventType
V2ConversationMessageTypingEventForUserTopicConversationMessagingChannel
Gets or Sets platform
V2ConversationMessageTypingEventForUserTopicConversationMessagingChannelMetadata
V2ConversationMessageTypingEventForUserTopicConversationMessagingFromRecipient
Gets or Sets idType
V2ConversationMessageTypingEventForUserTopicConversationMessagingToRecipient
Gets or Sets idType
V2ConversationMessageTypingEventForUserTopicConversationNormalizedMessage
Gets or Sets direction
Gets or Sets originatingEntity
Gets or Sets status
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicConversationNotificationTemplateBody
V2ConversationMessageTypingEventForUserTopicConversationNotificationTemplateFooter
V2ConversationMessageTypingEventForUserTopicConversationNotificationTemplateHeader
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicConversationNotificationTemplateParameter
V2ConversationMessageTypingEventForUserTopicConversationReason
Gets or Sets code
V2ConversationMessageTypingEventForUserTopicConversationRecipientAdditionalIdentifier
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicMessageData
V2ConversationMessageTypingEventForWorkflowTopicConversationButtonComponent
V2ConversationMessageTypingEventForWorkflowTopicConversationContentActions
V2ConversationMessageTypingEventForWorkflowTopicConversationContentAttachment
Gets or Sets mediaType
V2ConversationMessageTypingEventForWorkflowTopicConversationContentButtonResponse
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicConversationContentGeneric
V2ConversationMessageTypingEventForWorkflowTopicConversationContentLocation
V2ConversationMessageTypingEventForWorkflowTopicConversationContentNotificationTemplate
V2ConversationMessageTypingEventForWorkflowTopicConversationContentQuickReply
Gets or Sets action
V2ConversationMessageTypingEventForWorkflowTopicConversationContentStory
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicConversationEventCoBrowse
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicConversationEventTyping
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicConversationMessageContent
Gets or Sets contentType
V2ConversationMessageTypingEventForWorkflowTopicConversationMessageEvent
Gets or Sets eventType
V2ConversationMessageTypingEventForWorkflowTopicConversationMessagingChannel
Gets or Sets platform
V2ConversationMessageTypingEventForWorkflowTopicConversationMessagingChannelMetadata
V2ConversationMessageTypingEventForWorkflowTopicConversationMessagingFromRecipient
Gets or Sets idType
V2ConversationMessageTypingEventForWorkflowTopicConversationMessagingToRecipient
Gets or Sets idType
V2ConversationMessageTypingEventForWorkflowTopicConversationNormalizedMessage
Gets or Sets direction
Gets or Sets originatingEntity
Gets or Sets status
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicConversationNotificationTemplateBody
V2ConversationMessageTypingEventForWorkflowTopicConversationNotificationTemplateFooter
V2ConversationMessageTypingEventForWorkflowTopicConversationNotificationTemplateHeader
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicConversationNotificationTemplateParameter
V2ConversationMessageTypingEventForWorkflowTopicConversationReason
Gets or Sets code
V2ConversationMessageTypingEventForWorkflowTopicConversationRecipientAdditionalIdentifier
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicMessageData
V2MobiusAlertsTopicAlert
Gets or Sets action
V2MobiusAlertsTopicAlertNotification
Gets or Sets notificationTypes
V2MobiusAlertsTopicAlertRuleProperties
Gets or Sets type
V2MobiusAlertsTopicAlertSummary
Gets or Sets metricType
V2MobiusAlertsTopicAlertSummaryEntity
Gets or Sets entityType
V2MobiusAlertsTopicCondition
Gets or Sets type
V2MobiusAlertsTopicConditionRulePredicate
Gets or Sets comparisonOperator
Gets or Sets metricType
Gets or Sets metricValueType
V2MobiusAlertsTopicEntityProperties
Gets or Sets entityType
V2MobiusRulesTopicAlertNotification
Gets or Sets notificationTypes
V2MobiusRulesTopicCondition
Gets or Sets type
V2MobiusRulesTopicConditionRulePredicate
Gets or Sets comparisonOperator
Gets or Sets metricType
Gets or Sets metricValueType
V2MobiusRulesTopicEntityProperties
Gets or Sets entityType
V2MobiusRulesTopicRule
Gets or Sets action
Gets or Sets type
ValidateAddressRequest
ValidateAddressResponse
ValidateAssignUsers
ValidateWorkPlanMessages
ValidateWorkPlanResponse
ValidationLimits
ValidationServiceRequest
ValueWrapperDate
ValueWrapperHrisTimeOffType
ValueWrapperPlanningPeriodSettings
ValueWrapperString
VerificationResult
The verification status.
Video
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
VideoConferenceDetails
VideoConferenceUpdateTopicParticipantInfo
VideoConferenceUpdateTopicVideoConference
ViewFilter
Filter to indicate the availability of the dashboard is public or private.
Gets or Sets blockedReasons
Gets or Sets botMessageTypes
Gets or Sets botProductList
Gets or Sets botProviderList
Gets or Sets botRecognitionFailureReasonList
Gets or Sets botResultList
Gets or Sets developmentRoleList
Gets or Sets developmentStatusList
Gets or Sets developmentTypeList
Gets or Sets directions
Gets or Sets emailDeliveryStatusList
Gets or Sets evaluationStatuses
Gets or Sets flowDestinationTypes
Gets or Sets flowDisconnectReasons
Gets or Sets flowEntryTypes
Gets or Sets flowOutcomeValues
Gets or Sets flowTypes
Gets or Sets journeyActionMapTypes
Gets or Sets mediaTypes
Gets or Sets messageTypes
Gets or Sets originatingDirections
Gets or Sets participantPurposes
Gets or Sets requestedRoutingTypes
Gets or Sets usedRoutingTypes
The user supplied state value in the view
VisibilityCondition
Gets or Sets combiningOperation
VmPairingInfo
Voicemail
current state of the voicemail upload
VoicemailCopyRecord
VoicemailEndDetailEventTopicVoicemailEndEvent
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets mediaType
VoicemailGroupPolicy
Specifies if the members in this group should be contacted randomly, in a specific order, or by round-robin.
VoicemailMailboxInfo
VoicemailMediaInfo
VoicemailMessage
VoicemailMessageEntityListing
VoicemailMessagesTopicOwner
VoicemailMessagesTopicVoicemailCopyRecord
VoicemailMessagesTopicVoicemailMessage
VoicemailOrganizationPolicy
Governs how the voicemail is retained
The retention policy type
VoicemailSearchCriteria
How to apply this search criteria against other criteria
Search Type
VoicemailSearchRequest
The sort order for results
VoicemailsSearchResponse
VoicemailStartDetailEventTopicVoicemailStartEvent
Gets or Sets direction
Gets or Sets mediaType
VoicemailUserPolicy
WaitlistPosition
WaitlistPositionListing
WebActionEvent
WebChatConfig
css class to be applied to the web chat widget.
WebChatConversation
WebChatDeployment
WebChatDeploymentEntityListing
Object representing the guest model of a media request of a chat conversation.
The state of the media request, one of PENDING|ACCEPTED|DECLINED|TIMEDOUT|CANCELLED|ERRORED.
Gets or Sets types
WebChatGuestMediaRequestEntityList
WebChatMemberInfo
The role of the member, one of [agent, customer, acd, workflow]
The connection state of this member.
WebChatMemberInfoEntityList
WebChatMessage
The purpose of the message within the conversation, such as a standard text entry versus a greeting.
WebChatMessageEntityList
WebChatRoutingTarget
The target type of the routing target, such as 'QUEUE'.
WebChatSettings
WebChatTyping
Details about a Web Deployment
The current status of the deployment
Details about the active configuration on a deployment
Details about the configuration version of a Web Deployment
The current status of the configuration version
WebDeploymentConfigurationVersionEntityListing
WebDeploymentConfigurationVersionEntityRef
Details about the configuration version of a Web Deployment
The current status of the configuration version
WebDeploymentHeadlessMode
WebDeploymentsAuthorizationResponse
WebDeploymentsConfigTopicWebMessagingConfigChangeEventBody
Gets or Sets status
WebDeploymentsDeploymentTopicWebMessagingConfigChangeEventBody
Gets or Sets status
WebDeploymentsDeploymentTopicWebMessagingDeploymentChangeEventBody
Gets or Sets status
WebDeploymentsJourneyContext
WebDeploymentsOAuthExchangeRequest
WebDeploymentsOAuthRequestParameters
WebDeploymentsRefreshJWTRequest
WebEvent
Attachment object.
The type of attachment this instance represents.
Button response object representing the click of a structured message button, such as a quick reply.
Describes the button that resulted in the Button Response.
Channel-specific information that describes the message and the message channel/provider.
Message content element.
Type of this content element.
Message event element.
Type of this event element
A Cobrowse event.
Describes the type of Cobrowse event.
A Presence event.
Describes the type of Presence event.
Generic content object.
A web messaging message
The direction of the message.
Specifies if this message was sent by a human agent or bot.
Message type.
WebMessagingMessageEntityList
WebMessagingOfferFields
Quick reply object
Specifies the type of action that is triggered upon clicking the quick reply.
Information about the recipient the message is sent to or received from.
WeekSchedule
WeekScheduleGenerationResult
WeekScheduleListItemResponse
WeekScheduleListResponse
WeekScheduleReference
WeekScheduleResponse
WeekShiftTradeListResponse
WeekShiftTradeMatchesSummaryResponse
WeekShiftTradeResponse
WemCoachingUserNotificationTopicCoachingAppointmentReference
WemCoachingUserNotificationTopicCoachingUserNotification
Gets or Sets actionType
Gets or Sets relationship
Gets or Sets status
WfmAgent
WfmAgentScheduleUpdateTopicAgentScheduleShiftUpdate
Gets or Sets type
WfmAgentScheduleUpdateTopicAgentScheduleUpdateNotification
WfmAgentScheduleUpdateTopicUserReference
WfmBuIntradayDataUpdateTopicBuIntradayDataGroup
Gets or Sets mediaType
WfmBuIntradayDataUpdateTopicBuIntradayForecastData
WfmBuIntradayDataUpdateTopicBuIntradayNotification
WfmBuIntradayDataUpdateTopicBuIntradayResult
Gets or Sets categories
WfmBuIntradayDataUpdateTopicBuIntradayScheduleData
WfmBuIntradayDataUpdateTopicBuScheduleReference
WfmBuIntradayDataUpdateTopicBuShortTermForecastReference
WfmBuIntradayDataUpdateTopicIntradayPerformancePredictionData
WfmBulkShiftTradeStateUpdateNotificationTopicBulkShiftTradeStateUpdateNotification
Gets or Sets status
WfmBulkShiftTradeStateUpdateNotificationTopicBulkShiftTradeStateUpdateResult
Gets or Sets failureReason
Gets or Sets state
WfmBulkShiftTradeStateUpdateNotificationTopicBulkShiftTradeStateUpdateResultListing
WfmBulkShiftTradeStateUpdateNotificationTopicUserReference
WfmBulkShiftTradeStateUpdateNotificationTopicWfmVersionedEntityMetadata
WfmBuScheduleQueryResultTopicBuScheduleSearchResultNotification
WfmBuScheduleRunTopicBuScheduleReference
WfmBuScheduleRunTopicBuScheduleRun
Gets or Sets state
WfmBuScheduleRunTopicBuSchedulingRunProgressNotification
Gets or Sets status
WfmBuScheduleRunTopicSchedulerMessageSeverityCount
Gets or Sets severity
WfmBuScheduleRunTopicUserReference
WfmBuScheduleSearchResultTopicBuScheduleSearchResultNotification
WfmBuScheduleTopicBuManagementUnitScheduleSummary
WfmBuScheduleTopicBuScheduleGenerationResultSummary
WfmBuScheduleTopicBuScheduleMetadata
WfmBuScheduleTopicBuScheduleNotification
Gets or Sets eventType
Gets or Sets status
WfmBuScheduleTopicBuShortTermForecastReference
WfmBuScheduleTopicManagementUnit
WfmBuScheduleTopicSchedulerMessageSeverityCount
Gets or Sets severity
WfmBuScheduleTopicUserReference
WfmBuScheduleTopicWfmVersionedEntityMetadata
WfmBuShortTermForecastCopyCompleteTopicBuForecastModification
Gets or Sets legacyMetric
Gets or Sets metric
Gets or Sets type
WfmBuShortTermForecastCopyCompleteTopicBuShortTermForecast
Gets or Sets creationMethod
WfmBuShortTermForecastCopyCompleteTopicBuShortTermForecastNotification
Gets or Sets status
WfmBuShortTermForecastCopyCompleteTopicForecastSourceDayPointer
Gets or Sets dayOfWeek
WfmBuShortTermForecastCopyCompleteTopicModificationIntervalOffsetValue
WfmBuShortTermForecastCopyCompleteTopicUserReference
WfmBuShortTermForecastCopyCompleteTopicWfmVersionedEntityMetadata
WfmBuShortTermForecastGenerateProgressTopicBuForecastModification
Gets or Sets legacyMetric
Gets or Sets metric
Gets or Sets type
WfmBuShortTermForecastGenerateProgressTopicBuShortTermForecast
Gets or Sets creationMethod
WfmBuShortTermForecastGenerateProgressTopicForecastSourceDayPointer
Gets or Sets dayOfWeek
WfmBuShortTermForecastGenerateProgressTopicGenerateBuShortTermForecastProgressNotification
Gets or Sets status
WfmBuShortTermForecastGenerateProgressTopicModificationIntervalOffsetValue
WfmBuShortTermForecastGenerateProgressTopicUserReference
WfmBuShortTermForecastGenerateProgressTopicWfmVersionedEntityMetadata
WfmBuShortTermForecastImportCompleteTopicBuForecastModification
Gets or Sets legacyMetric
Gets or Sets metric
Gets or Sets type
WfmBuShortTermForecastImportCompleteTopicBuShortTermForecast
Gets or Sets creationMethod
WfmBuShortTermForecastImportCompleteTopicBuShortTermForecastNotification
Gets or Sets status
WfmBuShortTermForecastImportCompleteTopicForecastSourceDayPointer
Gets or Sets dayOfWeek
WfmBuShortTermForecastImportCompleteTopicModificationIntervalOffsetValue
WfmBuShortTermForecastImportCompleteTopicUserReference
WfmBuShortTermForecastImportCompleteTopicWfmVersionedEntityMetadata
WfmBuShortTermForecastUpdateCompleteTopicBuForecastModification
Gets or Sets legacyMetric
Gets or Sets metric
Gets or Sets type
WfmBuShortTermForecastUpdateCompleteTopicBuShortTermForecast
Gets or Sets creationMethod
WfmBuShortTermForecastUpdateCompleteTopicBuShortTermForecastNotification
Gets or Sets status
WfmBuShortTermForecastUpdateCompleteTopicForecastSourceDayPointer
Gets or Sets dayOfWeek
WfmBuShortTermForecastUpdateCompleteTopicModificationIntervalOffsetValue
WfmBuShortTermForecastUpdateCompleteTopicUserReference
WfmBuShortTermForecastUpdateCompleteTopicWfmVersionedEntityMetadata
WfmBusinessUnitReference
WfmForecastModificationIntervalOffsetValue
WfmHistoricalAdherenceBulkCalculationsCompleteTopicWfmHistoricalAdherenceBulkCalculationsCompleteNotification
Gets or Sets queryState
WfmHistoricalAdherenceBulkItem
WfmHistoricalAdherenceBulkJobReference
The status of the historical adherence bulk job
WfmHistoricalAdherenceBulkQuery
WfmHistoricalAdherenceBulkResponse
WfmHistoricalAdherenceBulkResult
WfmHistoricalAdherenceBulkUserDayMetrics
WfmHistoricalAdherenceBulkUserResult
The impact of the current adherence state for this user
WfmHistoricalAdherenceCalculationsCompleteTopicWfmHistoricalAdherenceCalculationsCompleteNotice
Gets or Sets queryState
WfmHistoricalAdherenceQuery
WfmHistoricalAdherenceQueryForTeams
WfmHistoricalAdherenceQueryForUsers
WfmHistoricalAdherenceResponse
The state of the adherence query
WfmHistoricalAdherenceResultWrapper
WfmHistoricalDataUploadPurgeRequestStatusTopicHistoricalDataUploadPurgeRequestUpdate
Gets or Sets status
WfmHistoricalDataUploadRequestStatusTopicHistoricalDataUploadRequestUpdate
Gets or Sets status
Gets or Sets type
WfmHistoricalShrinkageCalculationsCompleteTopicHistoricalShrinkageCalculationsCompleteNotification
Gets or Sets state
WfmHistoricalShrinkageRequest
Shrinkage aggregation interval granularity.
WfmHistoricalShrinkageResponse
The state of the shrinkage query
WfmHistoricalShrinkageTeamsRequest
Shrinkage aggregation interval granularity
WfmIntegrationListing
WfmIntegrationReference
WfmIntegrationResponse
WfmIntegrationsHrisTimeOffTypesJobTopicErrorBody
WfmIntegrationsHrisTimeOffTypesJobTopicHrisTimeOffType
WfmIntegrationsHrisTimeOffTypesJobTopicHrisTimeOffTypesJobNotification
Gets or Sets status
WfmIntradayDataUpdateTopicIntradayDataGroup
Gets or Sets mediaType
WfmIntradayDataUpdateTopicIntradayDataUpdate
WfmIntradayDataUpdateTopicIntradayForecastData
WfmIntradayDataUpdateTopicIntradayHistoricalAgentData
WfmIntradayDataUpdateTopicIntradayHistoricalQueueData
WfmIntradayDataUpdateTopicIntradayMetric
Gets or Sets category
WfmIntradayDataUpdateTopicIntradayPerformancePredictionAgentData
WfmIntradayDataUpdateTopicIntradayPerformancePredictionQueueData
WfmIntradayDataUpdateTopicIntradayScheduleData
WfmIntradayPlanningGroupListing
The reason there was no data for the request
WfmMoveAgentsCompleteTopicManagementUnit
WfmMoveAgentsCompleteTopicUserReference
WfmMoveAgentsCompleteTopicWfmMoveAgentData
Gets or Sets result
WfmMoveAgentsCompleteTopicWfmMoveAgentsComplete
WfmMoveManagementUnitTopicBusinessUnit
WfmMoveManagementUnitTopicMoveManagementUnitNotification
Gets or Sets status
WfmProcessUploadRequest
WfmScheduleActivity
WfmScheduleReference
WfmScheduleTopicWfmScheduleNotification
Gets or Sets eventType
Gets or Sets status
WfmServiceGoalImpact
WfmServiceGoalImpactSettings
WfmTimeOffBalanceJobTopicErrorBody
WfmTimeOffBalanceJobTopicTimeOffBalance
WfmTimeOffBalanceJobTopicTimeOffBalanceJobNotification
Gets or Sets status
WfmTimeOffRequestUpdateTopicTimeOffRequestUpdate
Gets or Sets status
Gets or Sets substatus
WfmTimeOffRequestUpdateTopicUserReference
WfmUpdateAgentDetailsTopicWfmUpdateAgentDetailsComplete
Gets or Sets status
WfmUserEntityListing
WfmUserNotification
The type of this notification
WfmUserNotificationTopicAdherenceExplanationNotification
Gets or Sets status
Gets or Sets type
WfmUserNotificationTopicBusinessUnit
WfmUserNotificationTopicManagementUnit
WfmUserNotificationTopicShiftTradeNotification
Gets or Sets newState
WfmUserNotificationTopicTimeOffRequestNotification
Gets or Sets status
WfmUserNotificationTopicUserReference
WfmUserNotificationTopicWfmUserNotification
Gets or Sets type
WfmUserScheduleAdherenceUpdatedMuTopicActivityCodeReference
WfmUserScheduleAdherenceUpdatedMuTopicQueueReference
WfmUserScheduleAdherenceUpdatedMuTopicRealTimeAdherenceExplanation
Gets or Sets status
WfmUserScheduleAdherenceUpdatedMuTopicSecondaryPresenceReference
WfmUserScheduleAdherenceUpdatedMuTopicUriReference
WfmUserScheduleAdherenceUpdatedMuTopicUserReference
WfmUserScheduleAdherenceUpdatedMuTopicUserScheduleAdherenceUpdate
Gets or Sets adherenceState
Gets or Sets routingStatus
WfmUserScheduleAdherenceUpdatedTeamTopicActivityCodeReference
WfmUserScheduleAdherenceUpdatedTeamTopicQueueReference
WfmUserScheduleAdherenceUpdatedTeamTopicRealTimeAdherenceExplanation
Gets or Sets status
WfmUserScheduleAdherenceUpdatedTeamTopicSecondaryPresenceReference
WfmUserScheduleAdherenceUpdatedTeamTopicUriReference
WfmUserScheduleAdherenceUpdatedTeamTopicUserReference
WfmUserScheduleAdherenceUpdatedTeamTopicUserScheduleAdherenceUpdate
Gets or Sets adherenceState
Gets or Sets routingStatus
WfmUserScheduleAdherenceUpdatedTopicActivityCodeReference
WfmUserScheduleAdherenceUpdatedTopicQueueReference
WfmUserScheduleAdherenceUpdatedTopicRealTimeAdherenceExplanation
Gets or Sets status
WfmUserScheduleAdherenceUpdatedTopicSecondaryPresenceReference
WfmUserScheduleAdherenceUpdatedTopicUriReference
WfmUserScheduleAdherenceUpdatedTopicUserReference
WfmUserScheduleAdherenceUpdatedTopicUserScheduleAdherenceUpdate
Gets or Sets adherenceState
Gets or Sets routingStatus
WfmVersionedEntityMetadata
WhatsAppAvailablePhoneNumberDetails
WhatsAppAvailablePhoneNumberDetailsListing
A WhatsApp messaging template definition as defined in the WhatsApp Business Manager
User information for a WhatsApp account
WhatsAppIntegration
The status code of WhatsApp Integration activation process
Status of asynchronous create operation
The status of the WhatsApp Integration
WhatsAppIntegrationEntityListing
WhatsAppIntegrationRequest
WhatsAppIntegrationUpdateRequest
The action used to activate and then confirm a WhatsApp Integration.
The authentication method used to confirm a WhatsApp Integration activation.
WidgetClientConfig
WidgetClientConfigThirdParty
WidgetClientConfigV1
Gets or Sets webChatSkin
WidgetClientConfigV1Http
Gets or Sets webChatSkin
WidgetClientConfigV2
WidgetDeployment
The type of display widget for which this Deployment is configured, which controls the administrator settings shown.
WidgetDeploymentEntityListing
Workbin
WorkbinChangeListing
WorkbinCreate
WorkbinDelta
WorkbinQueryEntityListing
WorkbinQueryRequest
Specify the value 'Count' for this parameter in order to return only the record count.
WorkbinQuerySort
Specify an attribute for sorting.
WorkbinReference
WorkbinUpdate
WorkbinVersion
WorkbinVersionListing
WorkdayMetric
WorkdayMetricListing
WorkdayPeriod
WorkdayPointsTrend
Aggregated for same day comparison
WorkdayPointsTrendItem
WorkdayValuesMetricItem
The unit type of the metric value
WorkdayValuesTrend
WorkdayValuesTrendItem
WorkflowTargetSettings
The data format to use when invoking target.
Workitem
The assignment state of the workitem.
The Category of the current Status of the Workitem.
WorkitemChangeListing
WorkitemCreate
WorkitemDelta
WorkitemFilter
Filter operator.
Attribute type.
WorkitemManualAssign
WorkitemPostQueryEntityListing
WorkitemQueryPostRequest
Gets or Sets expands
Specify the value 'Count' for this parameter in order to return only the record count.
WorkitemQuerySort
Specify an attribute for sorting.
WorkitemReference
WorkitemsAttributeChangeBoolean
WorkitemsAttributeChangeInstant
WorkitemsAttributeChangeInteger
WorkitemsAttributeChangeList
WorkitemsAttributeChangeMap
WorkitemsAttributeChangeString
WorkitemsAttributeChangeWorkitemStatusCategory
New property value
Old property value
WorkitemsChangeWorkbinDelta
WorkitemsChangeWorkitemDelta
WorkitemsChangeWorktypeDelta
WorkitemSchema
WorkitemScoredAgent
WorkitemScoredAgentRequest
WorkitemsEventsNotificationCustomAttribute
Gets or Sets dataType
WorkitemsEventsNotificationDelta
Gets or Sets op
WorkitemsEventsNotificationWorkitem
Gets or Sets assignmentState
Gets or Sets operation
Gets or Sets statusCategory
WorkitemsEventsNotificationWrapup
Gets or Sets action
Gets or Sets op
WorkitemsQueueEventsNotificationCustomAttribute
Gets or Sets dataType
WorkitemsQueueEventsNotificationDelta
Gets or Sets op
WorkitemsQueueEventsNotificationWorkitem
Gets or Sets assignmentState
Gets or Sets operation
Gets or Sets statusCategory
WorkitemsQueueEventsNotificationWrapup
Gets or Sets action
Gets or Sets op
WorkitemStatus
The Category of the Status.
WorkitemStatusCreate
The Category of the Status.
WorkitemStatusReference
WorkitemStatusUpdate
WorkitemsUserEventsNotificationCustomAttribute
Gets or Sets dataType
WorkitemsUserEventsNotificationDelta
Gets or Sets op
WorkitemsUserEventsNotificationWorkitem
Gets or Sets assignmentState
Gets or Sets operation
Gets or Sets statusCategory
WorkitemsUserEventsNotificationWrapup
Gets or Sets action
Gets or Sets op
WorkitemTerminate
WorkitemUpdate
Set this value to AgentAssignmentAlerting and supply an 'assigneeId' to assign the workitem to an agent and alert the agent of the assignment.
The assignment state of the Workitem.
WorkitemVersion
The assignment state of the workitem.
The Category of the current Status of the Workitem.
WorkitemVersionListing
WorkitemWrapup
WorkitemWrapupEntityListing
WorkitemWrapupUpdate
Action to be performed for the wrapup code.
WorkPlan
This constraint ensures that an agent starts each workday within a user-defined time threshold
WorkPlanActivity
WorkPlanConfigurationViolationMessage
Severity of the message.
Type of configuration violation message for this work plan
WorkPlanConstraintConflictMessage
Type of constraint conflict that can be resolved by clients in order to generate agent schedules
WorkPlanConstraintMessage
Type of the work plan constraint in this message
WorkPlanListItemResponse
This constraint ensures that an agent starts each workday within a user-defined time threshold
WorkPlanListResponse
WorkPlanPatternRequest
WorkPlanPatternResponse
WorkPlanReference
WorkPlanRotationAgentResponse
WorkPlanRotationListResponse
WorkPlanRotationReference
WorkPlanRotationResponse
WorkPlanShift
The day off rule for agents to have next day off or previous day off.
WorkPlanValidationMessageArgument
The type of the argument associated with violation messages
WorkPlanValidationRequest
This constraint ensures that an agent starts each workday within a user-defined time threshold
Workspace
Gets or Sets type
WorkspaceCreate
WorkspaceEntityListing
WorkspaceMember
The workspace member type.
WorkspaceMemberEntityListing
WorkspaceSummary
Worktype
WorktypeChangeListing
WorktypeCreate
WorktypeDelta
WorktypeQueryEntityListing
WorktypeQueryRequest
Specify the value 'Count' for this parameter in order to return only the record count.
WorktypeQuerySort
Specify an attribute for sorting.
WorktypeReference
WorktypeUpdate
WorktypeVersion
WorktypeVersionListing
Wrapup
WrapupCode
WrapUpCodeConfig
WrapupCodeEntityListing
WrapUpCodeMapping
Gets or Sets defaultSet
WrapUpCodeReference
WrapupCodeRequest
WrapupDetailEventTopicWrapupEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
WrapupIdReference
WrapupInput
WritableDialerContact
WritableDivision
WritableEntity
WritableStarrableDivision